Romina Ruiz
Crystal Lake,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Responsible Data Entry Operator bringing experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
10
10
years of professional experience
Work History
Office Assistant
Ruiz Exterior Construction LLC
Crystal Lake, Illinois
05.2024 - Current
- Managed scheduling and appointments to 3 a day for owner
- Developed and maintained filing systems to ensure easy access to documents.
- Streamlined communication processes between departments to foster collaboration.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and job inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Created and submitted PO/Invoices to ensure timely payout.
- Edited and proofread documents for accuracy and completeness.
Team Leader I
Dial America
08.2015 - Current
- Led team of 10-25 customer service representatives to achieve operational excellence and meet performance goals.
- Implemented training programs to enhance skills and improve service delivery among team members.
- Monitored key performance indicators to identify areas for improvement and drive strategic initiatives.
- Resolved escalated customer issues by employing conflict resolution techniques and providing effective solutions.
- Analyzed feedback data to refine services, resulting in enhanced customer satisfaction ratings.
- Established best practices for customer interactions, ensuring consistency and quality across all touchpoints.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained and updated databases, ensuring information integrity and consistency.
- Processed large volumes of data with high attention to detail and accuracy.
- Collaborated with team members to identify and implement process improvements.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained files, records, and chronologies of entry activities.
- Used computer software to store and retrieve data.
Education
High School - Early Childhood Development
Curie Metropolitan H.S
Chicago, IL05.2005
Skills
- Knowledge of inbound and outbound programs in a call center environment
- Coach/manage a team of up to 25 agents to ensure performance is up to par
- Submit payroll
- Translate scripts from English to Spanish
- Comfortable with repetitive motions
- Able to work independently and as part of a team
- Microsoft Word & Excel
- Attention to detail
- Time management
- Quality assurance
- Invoice processing
- Adaptability and flexibility
- Verbal and written communication
- Data organization
- Pleasant demeanor
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
Ruiz Exterior Construction LLC
05.2024 - Current
Team Leader I
Dial America
08.2015 - Current
High School - Early Childhood Development
Curie Metropolitan H.S