Romina Taher Ojarood
Irvine
Summary
Experienced with providing top-tier customer service in food and beverage environments. Utilizes strong communication and multitasking skills to enhance guest experiences. Knowledge of maintaining cleanliness and efficiency, contributing to smooth and enjoyable dining atmosphere.
Overview
2
2
years of professional experience
Work History
Food and Beverage Attendant/ Server
Hyatt Regency
01.2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Served orders to the pool area
Beauty Advisor
Ulta Beauty
12.2022 - 01.2023
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Greeted customers warmly and offered assistance.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Science - Nursing
Irvine Valley College
Skills
- Time Management
- Selling Skills
- Team Collaboration
- Register Opening and Closing
- Performance evaluation
- Customer Service
- Food preparation
- Guest services
- Beverage preparation
- Menu recommendations
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Food and Beverage Attendant/ Server
Hyatt Regency
01.2024 - Current
Beauty Advisor
Ulta Beauty
12.2022 - 01.2023
Associate of Science - Nursing
Irvine Valley College
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