Romina Vargas
Sunrise,FL
Summary
Dynamic Server Trainer with extensive experience at Red Lobster, specializing in team training and upselling techniques. Proven ability to enhance service quality and efficiency through effective mentoring and communication. Skilled in menu memorization and POS proficiency, fostering a collaborative environment that boosts employee performance and guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Trainer
Red Lobster
01.2022 - Current
- Trained new staff on menu knowledge and customer service standards.
- Conducted role-playing scenarios to enhance team members' communication skills.
- Developed training materials to streamline onboarding processes for new servers.
- Facilitated ongoing training sessions to improve service efficiency and quality.
- Mentored team members, fostering a collaborative work environment and enhancing performance.
- Assisted management in implementing operational changes to enhance guest satisfaction.
- Coordinated with kitchen staff to ensure timely service and adherence to quality standards.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided coaching and mentoring to employees.
Server Trainer
Texas Roadhouse Restaurant
06.2020 - 01.2022
- Trained new servers on menu knowledge, customer service standards, and operational procedures.
- Enhanced team performance through ongoing coaching and feedback sessions.
- Assisted in developing training materials to ensure consistency in service delivery.
- Monitored server adherence to company policies and best practices during shifts.
- Implemented strategies to improve food and beverage presentation among new staff.
- Facilitated role-playing scenarios to prepare servers for diverse customer interactions.
- Collaborated with management to identify skill gaps and develop targeted training initiatives.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Education
High School Diploma -
Visual Communication
The Fashion Institute of Design And Merchandising
Los Angeles, CA06.2005
Skills
- Time management
- Menu memorization
- Food safety practices
- Order accuracy
- High-volume dining
- Upselling techniques
- Team training
- POS proficiency
- Cash handling
- Communication skills
- Employee mentoring
- Training expertise
- Sanitation standards
- Food quality assurance
- Leadership skills
- Team collaboration
- Attention to detail
- Positive attitude
- Willingness to learn
- Staff oversight
Certification
Safety Food Handler
Languages
Spanish
Full Professional
Timeline
Server Trainer
Red Lobster
01.2022 - Current
Server Trainer
Texas Roadhouse Restaurant
06.2020 - 01.2022
High School Diploma -
Visual Communication
The Fashion Institute of Design And Merchandising
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