Summary
Overview
Work History
Education
Skills
Timeline
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Romina Viggiano

Customer Service / Chauffeur
Chicago,IL

Summary

High-performing transportation management professional successful at maximizing operational success through strategic process improvements and business development plans.

Talented leader and manager.

Focused individual with proven experience transporting passengers between airports, hotels and businesses.

Possesses excellent customer service skills, valid license and clean driving record.

Committed to upholding highest safety standards while on job.

Administrative Professional with Excellent Written and Verbal Communication

Customer Service Problem Solving Skills

Ability to Work Under Pressure Responsibility

Knowledgeable in other foreign Languages.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Chauffeur

Lyft And Uber
07.2019 - Current
  • Stowed passenger items with care and concern to avoid damage or displeasure with handling.
  • Checked in with dispatch service and updated with current location.
  • Mapped efficient routes with minimal disruption to passengers or schedules.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Arrived on time to customer appointments.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Waited for passengers at designated high-volume locations such as airports and other areas within city limits.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
  • Managed over 20 passenger per day
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule

Fine Arts Restorer

City Of Chicago
07.2023 - 11.2023
  • Managed graffiti removal activities, restoration of fine of arts for City of Chicago.
  • Gained strong leadership skills by managing projects from start to finish.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Applied effective time management techniques to meet tight deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Manager- Swabber

Harlem Health Clinic
11.2021 - 04.2022
  • Scheduled staff for day to day operations.
  • Maintained accurate inventory of rapid test kits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patients.
  • Improved safety procedures to create safe working conditions for workers during the Covid19 emergency.
  • Strengthened relationships with healthcare providers through active collaboration on case management plans involving swab testing
  • Enhanced patient comfort during swabbing procedure, leading to higher willingness for regular testing among the community members
  • Boosted team morale through active participation in collaborative problem-solving sessions aimed at addressing common challenges faced within the workplace
  • Exceeded daily targets through effective time management and prioritization of tasks at hand

Gymnastics /Gymnastics Coach

Bensenville Park District
10.2019 - 06.2020
    • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
    • Coordinated with other instructors and coaches to determine student advancement and progress.
    • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
    • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
    • Assessed student progress and provided feedback to improve technique and performance.
    • Developed and delivered effective and engaging coaching sessions to improve performance.

Owner /Manager of Operations

G.R. Italian Hair Style
05.2012 - 06.2017
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Managed over 30 customer per week.

Education

Associate of Applied Science - Health And Wellness

University of People
Online
11.2021 - Current

Associate of Applied Science - Political Science

Universita' La Sapienza Di Roma
Rome, Italy
09.1994 - 12.1996

Skills

Safety Regulations

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Timeline

Fine Arts Restorer

City Of Chicago
07.2023 - 11.2023

Manager- Swabber

Harlem Health Clinic
11.2021 - 04.2022

Associate of Applied Science - Health And Wellness

University of People
11.2021 - Current

Gymnastics /Gymnastics Coach

Bensenville Park District
10.2019 - 06.2020

Chauffeur

Lyft And Uber
07.2019 - Current

Owner /Manager of Operations

G.R. Italian Hair Style
05.2012 - 06.2017

Associate of Applied Science - Political Science

Universita' La Sapienza Di Roma
09.1994 - 12.1996

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Romina ViggianoCustomer Service / Chauffeur