ROMINA VIKTORIA NATIVIDAD

· Assisted accountants in posting transactions in a book of ledger

· Met with company’s clients and government agencies for payment and signature collection

· Acknowledged as efficient for recording data in an expeditious manner

• Managed returns, exchanges and refunds in accordance with store policy.
• Assisted clients with their packages, mailboxes, and creating labels with an efficient and positive conduct.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Communicate professionally with store clients through email and phone calls.
• Maintained detailed record of customer interactions, ensuring accountability and follow-up.
• Assisted with day-to-day operations, opened and closed registers, working efficiently and productively with all team members.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Participated in cross-functional teams to address complex customer concerns, resulting in prompt resolution of issues.
• Trained new associates in company policies and procedures, fostering a supportive work environment.
• Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.