Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Romira Calderon

Boston,MA

Summary

Skilled patient-centered administrative assistant with strong attention to detail, professionalism, organizational skills whose Self-motivated and an expert at keeping a busy work flow running smooth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Prenatal Group Co-Facilitator and Case Manager

Boston Medical Center, Boston
12.2020 - Current
  • Initiate communication within the OG/GYN practice to promote new and existing groups.
  • Utilize a collaborative care team approach to accomplish goals
  • Co-facilitator 18 groups (10-12 per groups) per year for Spanish and English
  • Participates in patient enrollment activities for the Centering Program.
  • Ensures ideal group size, monitors and maintains group size.
  • Map out dates for groups according to their Due date. Block templates in Epic overseeing this match the department’s Q Genda provider schedule
  • Schedule patients for n person and Tele Health visits throughout pregnancy
  • Appointment reminder calls
  • Operates and uses medical equipment including BP Cuff, scales, prenatal wheels and calendars, computer electronic medical record.
  • Tracks data of Centering statistics related to individual sessions and group trends.
  • Give patients materials resources about breastfeeding, Labor and childbirth, Nutrition, Postpartum depression, what to pack to hospital for baby and mom after birth.
  • Report clinic Centering date outcome to Centering Health institute
  • Ensure ideal group size, monitor and maintain group size
  • Patient coordination and outreach Recruitment
  • Alongside management, pair with midwives, Nurses Medical assistant for group assignment
  • Continuously engage in concerted action with schedulers to communicate any changes in providers schedules
  • Order patients books education materials and refreshments
  • Add Centering in Outlook calendar, save calendar in G-drive print it and share it around the clinic.
  • Pull Centering attendance data monthly basis

Case Management

Boston Medical
12.2020 - Current
  • Interviewed clients to assess their individual and family needs, determining eligibility for available social, financial, and health support services.
  • Provided comprehensive case management services for approximately 143 patients annually, ensuring consistent follow-up and care coordination.
  • Served as a liaison between clients and service providers, including health, legal, housing, and financial assistance programs.
  • Completed and provided essential documentation, including WIC forms, dental letters, due date letters, and food pantry referrals.
  • Assisted patients with transportation access by applying for MassHealth rides or issuing Uber vouchers as needed.
  • Referred clients to support programs such as Room to Grow, Healthy Baby Healthy Child, Epiphany Childcare, and Child Care Choices of Boston for daycare voucher enrollment.
  • Coordinated the donation and delivery of essential baby supplies (e.g., clothing, strollers, breast pumps, car seats), including in-person pickups from Room to Grow.
  • Aided patients in the completion and faxing of ,maternity leave applications, ensuring proper documentation and timely submission.
  • Developed and implemented individualized plans of action to improve client well-being, with scheduled follow-ups and plan modifications as client circumstances changed.

Ambulatory Services Representative II (Call Center

Boston Medical Center, Boston
02.2017 - 12.2020
  • Excellent customer service during patient registration while actively engaging the patients while and efficiently collecting demographic and health history information
  • Efficiently maintained multiple epic worklists, in baskets flags, email messages, & pool messages daily to ensure each request was answered within 24 hours and loop was closed with sender
  • Informed patients of any financial responsibilities plus collected and processed patient payments
  • Coordinated care for patients seen in OBGYN clinic by scheduling testing, visits with other departments, follow-up’s, connecting patients to resources in the community, etc.
  • Train and support the development of new employees and interns
  • Worked closely with supervisor/leadership to improve the functions at the front desk
  • Clinical support: customer service/patient experience, registration, co-payment collection, and etc.
  • Cross trained with program coordinators in order to cover specialty teams like GPU and Antenatal Testing
  • Supported the referral team by helping to triage ATU and outdated referrals to ensure team meets 10 day scheduling goal
  • Supported the OBGYN Front Desk by working with the team to check in/out 300+ patients daily

Education

Certificate - Medical Administrative Assistant

Everest Institute
Chelsea, MA
01-2027

Skills

  • Efficient and a reliable team player
  • Skilled at improving clinic flow Knowledge of Medical and Dental
  • Ability to multitask efficiently in Knowledge of CPS EPIC, Quest data
  • Microsoft outlook , Excel , Work , Powerpoint ,
  • One drive and Teams
  • A fast paced environment Typing 40 wpm and perform
  • Maintain office records and files
  • Good Oral and written communication
  • Customer service/Patient Experience
  • Knowledgeable about different Insurances and requirements

Certification

  • Medical Administrative Assistance , Everest Institute - 2007
  • Prenatal Co-Facilitator , Centering Health Institute - 2020
  • Community Health Worker & Case Manager , Public Health Commission- 2020

Languages

Spanish
Full Professional
cape Verdean
Native or Bilingual
Portuguese
Full Professional
brazillian
Full Professional

Timeline

Prenatal Group Co-Facilitator and Case Manager

Boston Medical Center, Boston
12.2020 - Current

Case Management

Boston Medical
12.2020 - Current

Ambulatory Services Representative II (Call Center

Boston Medical Center, Boston
02.2017 - 12.2020

Certificate - Medical Administrative Assistant

Everest Institute

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Romira Calderon