ROMMINA RIZZO
Flip Sisters
Miami,FL
1
Certification
15
years of professional experience
Bilingual detail-oriented, with strong technical skills and the ability to learn new concepts. Adapt quickly to new changing environments. Capacity to lead and contribute to a team. Clear communicator. Enthusiastic with a strong motivation to succeed.
Work History
Legal Assistant
1 Year- Assisted in drafting legal documents and correspondence for attorney review.
- Managed case files and organized documentation for efficient access and retrieval.
- Conducted legal research to support case preparation and strategy development.
- Coordinated communication between clients, attorneys, and court officials to ensure timely updates.
- Managed all incoming call operations to ensure effective communication.
- Facilitated appointment scheduling to optimize client engagement.
Lead Setter & Engagement Specialist
- Personalize in Lead Engagement: Demonstrate an unwavering commitment to delivering concierge-level service, ensuring that every lead, client, and team member feel valued and understood. Actively nurture relationships through consistent communication and thoughtful follow-ups.
- Lead Qualification & CRM Expertise: Oversee the end-to-end process of lead management, from capturing and segmenting leads in CRMs to automating and optimizing communication touchpoints for effective lead nurturing. Facebook Group Engagement & Community Growth: Manage the company’s Facebook group, engaging with both new and existing members. Focused on building trust and fostering positive relationships through active participation and personalized messages.
- Lead Research & Pre-Qualification: Leverage in-depth social media and website research to assess and qualify leads based on their business objectives. Created a prioritized lead list, ensuring the most valuable prospects received focused attention. Effective Filtering & Triage Calls: Conduct triage calls to filter and identify the best-fit leads. Focused on moving the highest-quality prospects forward to ensure the sales team focused on leads with the greatest potential for conversion.
- Performance Tracking & Reporting: Consistently track lead performance, develop reports on outreach effectiveness, and recommended adjustments to the lead strategy to maximize results and improve conversion rates.
- Remote
Lead Setter & Client Engagement Specialist
2 Years 8 Months- Concierge-Level Client Support: Delivered exceptional, high-touch customer service to ensure clients, leads, and team members received personalized attention. Focused on building long-term relationships and addressing concerns promptly, ensuring each individual felt valued throughout their journey.
- Expert Lead Nurturing & CRM Management: Proactively tracked, segmented, and nurtured leads through CRMs and custom communication strategies. Automated responses and follow-ups were created to ensure efficiency and timely engagement across all communication channels. Strategic Lead Qualification & Research: Conducted in-depth research of leads by reviewing their social media and websites. Used this data to prioritize high-value prospects, ensuring the sales team focused on individuals with the greatest potential for success. Sales Enablement & Triage Calls: Conducted triage calls to assess lead readiness and filter out the best prospects. Prioritized high-conversion leads, ensuring they were quickly moved through the sales pipeline for the next steps.
- Reporting & Insights: Generated and analyzed lead performance reports to optimize strategies, refine outreach efforts, and ensure maximum conversion rates.
- Remote
Sales Representative/ Setter
1 Year 1 Month- Administrative Tax specialist part of a call team aiding employers across America to take advantage of state specific and national tax credits. Liaison link to business owners and account managers for tax credit. Duties included but are not limited to building positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. Identify opportunities for driving sales and revenue of the company’s existing services.
- Meet daily qualitative and quantitative targets for myself and team, and achieve all objectives for service, productivity, and quality. Create and maintain record of daily problems and remedial actions to be taken.
- Remote
Standardized Patient Educator
5 Years 3 Months- Support clinical training of our medical students by playing the role of a standardized patient, with life like scenarios in a safe, controlled simulated setting. Recreate the history (patient story), symptoms, personality, physical findings, and emotional structure and the response pattern of a patient. Required to take part in individual student evaluation sessions and work in a group during a case-based setting led by a facilitator. Follow written and verbal instruction and provide constructive feedback to medical students.
Payroll Assistant
2 Years 11 Months- Assist with payroll duties for 3 separate companies: Chrysalis Health, Avidity, and Harmony Hills LLC. Duties include but are not limited to auditing payroll reports, responsible for all direct deposit changes; preparing 401k Contribution reports, reimbursing approved expense reports, perform special tasks upon request. Coordinate the day-to-day processing of benefit programs and open enrollment for employees.
Personal Assistant
1 Year 2 Months- Assessed needs and requirements, and formulated action plans to achieve them. Efficiently managed all-important telephone calls-collected and sorted mail, screened and initiated phone calls. Maintained daily tasks list. Arranged meetings and made appointments with individuals on a priority basis.
Lead Setter & Client Engagement Coordinator
1 Year 8 Months- Premium Customer Service: Delivered highly personalized client support, ensuring that all leads and customers received attention tailored to their specific needs. Created an experience where clients felt heard, understood, and confident in their interactions with the company. Lead Management & CRM Optimization: Managed lead workflows using CRM platforms, segmenting leads and setting up automated systems for follow-up communication. Ensured that no lead fell through the cracks and was promptly engaged at the right stage of their buyer journey. Facebook Group Community Building: Managed and actively engaged the company’s Facebook group, creating a welcoming environment for new leads. Focused on relationship-building, providing value, and ensuring each member felt like a priority.
- Advanced Prospect Research: Researched potential clients via social media profiles and business websites to identify high-potential leads. Compiled comprehensive profiles and prioritized outreach to ensure efficiency in lead conversion efforts. Streamlined Communication & Lead Filtering: Conducted triage calls to filter out the most qualified prospects. Focused on identifying those who were the best fit and most likely to convert, ensuring that sales efforts were directed toward the highest-value leads.
- Optimizing Lead Pipelines: Created targeted reports and provided strategic insights into lead generation and follow-up processes, helping the team to refine their approach and increase overall conversions.
- Remote
Education
Bachelor of Science - Alternative Medicine
- Was awarded the opportunity to develop and organize weekly classes for a healing foods course while attending my university, focusing on the use of herbs and food to maximize health.
- GPA: 3.75
Skills
Excellent analytical skills
Cooperative team member
Outstanding interpersonal skills
Computer proficient
Issue resolution
Extremely organized
Microsoft Office
Excel
PowerPoint proficiency
Seasoned Setter
Strong verbal communication
Customer Service Skills
Email etiquette
Persuasive speaking
Pipeline management
Building rapport
Appointment setting
Cold calling
CRM software
Script memorization
Teamwork
Customer service
Time management
Excellent communication
Critical thinking
Certification
Black Belt Member and Trained: Varies Trainings through the membership. 2024-2025
Languages
Bilingual Spanish/English
Some ASL (American Sign Language)
Some Italian
Timeline
Legal Assistant
Rapacke Law Group
07.2025 - CurrentRead More
Lead Setter & Engagement Specialist
Next Level Photographers
12.2024 Read More
Lead Setter & Client Engagement Coordinator
Flip Sisters
11.2024 - CurrentRead More
Sales Representative/ Setter
Think LLP
12.2022 - 01.2024Read More
Lead Setter & Client Engagement Specialist
Rapacke Law Group
03.2022 - 11.2024Read More
Payroll Assistant
Chrysalis Health
03.2018 - 02.2021Read More
Standardized Patient Educator
Florida International University, The Herbert Wertheim College of Medicine
10.2016 - 01.2022Read More
Personal Assistant
10.2011 - 12.2012Read More
Everglades University
Bachelor of Science from Alternative Medicine
Read More
Additional Information
- I bring over six years of experience as a highly skilled B2B setter, adept at navigating the dynamic sales environment. My expertise lies in connecting businesses with their ideal client avatars through a refined filtering system that improves with each opportunity I undertake.
- Known for my friendly demeanor and organized approach, I excel in fostering meaningful connections and driving results. I have extensive experience working with offers ranging from $297 per month to high-ticket deals valued between $20,000 and $60,000.
- I have sold offers through sell by chat as well.
- I have successfully collaborated with a diverse range of clients, including coaches, accounting firms, and law practices, bridging leads across various income levels to match them with the right business solutions. My commitment to precision and relationship-building ensures exceptional outcomes in every project.