Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rommy Mansour

Akron

Summary

Dynamic and service-oriented professional with experience, excelling in cash handling and customer satisfaction. Proven ability to enhance team productivity and resolve issues swiftly, demonstrating strong problem-solving skills and reliability. Adept at maintaining a clean workspace while ensuring compliance with safety protocols in fast-paced environments.

Experienced with roof installations, repairs, and maintenance procedures. Uses knowledge of roofing materials and safety protocols to ensure durability and compliance. Track record of effective teamwork and problem-solving in dynamic environments.

Overview

5
5
years of professional experience

Work History

Cashier/Assistant Store Manager

Aj's Drive Thru
08.2023 - 02.2025
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.
  • Improved team morale, leading by example and supporting coworkers during peak hours.
  • Performed cash, card, and check transactions to complete customer purchases.

Roofing Laborer

Eiseman's Exterior
06.2021 - 08.2023
  • Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
  • Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
  • Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
  • Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
  • Ensured customer satisfaction by maintaining a clean work area and promptly addressing concerns.
  • Contributed to timely project completion by efficiently loading, unloading, and organizing materials.
  • Enhanced team productivity by assisting with the repair and replacement of various roofing systems.
  • Repaired and maintained roofing systems by replacing roofing tiles and refastening seams.
  • Demonstrated adaptability in working with various roofing types such as asphalt shingles, metal, or slate for diverse projects requirements.
  • Promoted safe working conditions through regular equipment maintenance and hazard identification.
  • Contributed to seamless teamwork dynamics by quickly identifying areas where help was needed most during complex installations or repairs.
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
  • Installed, repaired, and replaced single-ply roofing systems.
  • Cleaned up work areas upon completion of projects.
  • Assisted in installation of skylights, solar panels and other roof accessories.

Cashier Assistant

MJ'S Drive Thru
04.2020 - 04.2021
  • Cleaned and sanitized cashier workstation and scanning area.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Retrieved items for customers and verified prices.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
  • Maintained clean and organized checkout area, contributing to positive shopping environment.
  • Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
  • Increased store loyalty by engaging customers with friendly and helpful service.
  • Handled cash with high accuracy
  • Processed refunds and exchanges in accordance with company policy.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.

Education

GED -

Ged.com
Medina, OH
03-2016

Skills

  • Service excellence
  • Problem-solving
  • Teamwork and collaboration
  • Patience and empathy
  • Cash handling expertise
  • Facility maintenance
  • Basic math
  • Reliability and punctuality
  • Flexible schedule
  • Critical thinking
  • Appropriate business attire
  • Relationship building
  • Front desk operations
  • Inventory support
  • Retail operations
  • Friendly and outgoing
  • Loading and unloading
  • Verbal and written communication
  • Cashier team support
  • Honest and dependable
  • Active listening
  • Creative thinking
  • Service minded
  • Roofing removal
  • Hand and power tool safety
  • Ladder control
  • Commercial construction experience
  • Crew training
  • Customer communications
  • Maintenance and repairs
  • Electrical work
  • Repair jobs
  • Payment processing
  • Drawer balancing
  • Shelf facing
  • Cash register operations

Timeline

Cashier/Assistant Store Manager

Aj's Drive Thru
08.2023 - 02.2025

Roofing Laborer

Eiseman's Exterior
06.2021 - 08.2023

Cashier Assistant

MJ'S Drive Thru
04.2020 - 04.2021

GED -

Ged.com

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