Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Romney Reed II

Ypsilanti,MI

Summary

Driven leader with strong problem-solving skills and exceptional customer service. Committed to delivering the highest level of service while fostering a pleasant work environment. Possessing extensive knowledge in food safety, sanitation protocols, and building personal connections. Known for being organized, dependable, and adept at managing multiple priorities with a positive attitude. Continuously seeking growth opportunities and embracing criticism to enhance performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Deck Supervisor

Big Blue Swim School
02.2024 - Current
  • Documented and reported safety-related concerns or incidents
  • Improved crew efficiency by implementing effective scheduling and task delegation strategies
  • Maintained availability of vessel safety equipment and issued crew-specific attire
  • Managed emergency situations effectively, executing contingency plans swiftly to minimize disruptions in normal operations

Kitchen Manager

Chipotle
10.2022 - 10.2023
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory
  • Checked and tested foods to verify quality and temperature
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Calculated prices of ingredients to monitor food costs and control expenses
  • Oversaw food preparation and monitored safety protocols.

Produce Associate

Busch's Fresh Food Market
06.2022 - 10.2022
    • Trained new employees to provide knowledge of proper produce handling and rotation procedures
    • Collaborated with store management to align with objectives and provide quality produce
    • Inspected produce to update and adjust pricing information
    • Coordinated with vendors to verify product availability and acquire best quality
    • Kept tidy and organized area to comply with cleanliness standards
    • Assisted with weekly inventory counts
    • Checked product shelves to review for proper price labels and handled price changes when requested by management.

Guest Advocate

Target
12.2021 - 04.2022
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction
  • Welcomed guests on arrival, displaying professional and friendly approach
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Resolved guest complaints and discrepancies in prompt and courteous manner
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Delivered prompt service to prioritize customer needs.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.

Barista

Starbucks
05.2021 - 12.2021
    • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
    • Controlled line and crowd with quick, efficient service
    • Cleaned counters, machines, utensils, and seating areas daily
    • Maintained regular and consistent attendance and punctuality
    • Memorized recipes for specialty coffee beverages and seasonal offerings
    • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
    • Used POS system to accurately enter orders and process payments.

Shift Manager

Kentucky Fried Chicken
09.2020 - 05.2021
  • Trained and mentored new employees to maximize team performance
  • Kept employees operating productively and working on task to meet business and customer needs
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Excelled in every store position and regularly backed up front-line staff
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Club Organizer

Bright Futures
08.2018 - 06.2019
  • Used excellent communication skills to delegate tasks and achieve successful event outcomes
  • Utilized project management skills to meet event deadlines and complete requirements
  • Prioritized safety of children during program activities while maintaining enjoyable environment
  • Collaborated with event planners and other stakeholders to encourage teamwork and achieve successful outcomes
  • Developed and implemented activities to improve clients' quality of life
  • Entrusted to handle confidential and sensitive situations in professional matter.

Education

High School Diploma -

Washtenaw Technical Middle College
Ann Arbor, MI
05.2022

Business and Entrepreneurship -

Washtenaw Community College
Ann Arbor, MI
05.2022

Skills

    • Teamwork and Collaboration
    • Shift Scheduling
    • Expediting Orders
    • Inventory Control
    • Driven
    • Customer Service
      • Sanitation
      • Staff Training
      • Performance Improvement
      • Workflow Optimization
      • Counting Money
      • Team Leadership

Certification

Serve Safe, Chipotle, 2023-2028

Timeline

Deck Supervisor

Big Blue Swim School
02.2024 - Current

Kitchen Manager

Chipotle
10.2022 - 10.2023

Produce Associate

Busch's Fresh Food Market
06.2022 - 10.2022

Guest Advocate

Target
12.2021 - 04.2022

Barista

Starbucks
05.2021 - 12.2021

Shift Manager

Kentucky Fried Chicken
09.2020 - 05.2021

Club Organizer

Bright Futures
08.2018 - 06.2019

High School Diploma -

Washtenaw Technical Middle College

Business and Entrepreneurship -

Washtenaw Community College

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Romney Reed II