Romney Reed II
Summary
Driven team member with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable about the product and always willing to learn more. Organized, dependable and successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Driver
Mv Transporation
10.2024 - 01.2025
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during trips to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict pick up and drop off schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
Deck Supervisor
Big Blue Swim School
02.2024 - 10.2024
- Documented and reported safety-related concerns or incidents.
- Enhanced safety standards by conducting regular inspections and maintenance of deck equipment.
- Resolved conflicts among crew members professionally, fostering a positive work environment conducive to teamwork.
- Managed emergency situations effectively, executing contingency plans swiftly to minimize disruptions in normal operations.
- Maintained an excellent relationships with all customers.
- Performed daily log updates and generated reports for supervisors.
Kitchen Manager
Chipotle
10.2022 - 09.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Oversaw food preparation and monitored safety protocols.
Produce Associate
Busch's Fresh Food Market
06.2022 - 10.2022
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Collaborated with store management to align with objectives and provide quality produce.
- Inspected produce to update and adjust pricing information.
- Coordinated with vendors to verify product availability and acquire best quality.
- Kept tidy and organized area to comply with cleanliness standards.
- Assisted with weekly inventory counts.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
Guest Advocate
Target
12.2021 - 04.2022
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Barista
Starbucks
05.2021 - 12.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
Shift Manager
Kentucky Fried Chicken
09.2020 - 05.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Club Organizer
Bright Futures
08.2018 - 06.2019
- Used excellent communication skills to delegate tasks and achieve successful event outcomes.
- Utilized project management skills to meet event deadlines and complete requirements.
- Prioritized the safety of children during program activities while maintaining an enjoyable environment.
- Collaborated with event planners and other stakeholders to encourage teamwork and achieve successful outcomes.
- Developed and implemented activities to improve clients' quality of life.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
High School Diploma -
Washtenaw Technical Middle College
Ann Arbor, MI05.2022
Business and Entrepreneurship
Washtenaw Community College
Ann Arbor, MI05.2022
Skills
- Teamwork and Collaboration
- Shift Scheduling
- Expediting Orders
- Inventory Control
- 5 years in POS systems
- Customer Service
- Sanitation
- Staff Training
- Performance Improvement
- Workflow Optimization
- Counting Money
- Team Leadership
Certification
- Serve Safe, Chipotle - 2023-2028
Timeline
Driver
Mv Transporation
10.2024 - 01.2025
Deck Supervisor
Big Blue Swim School
02.2024 - 10.2024
Kitchen Manager
Chipotle
10.2022 - 09.2023
Produce Associate
Busch's Fresh Food Market
06.2022 - 10.2022
Guest Advocate
Target
12.2021 - 04.2022
Barista
Starbucks
05.2021 - 12.2021
Shift Manager
Kentucky Fried Chicken
09.2020 - 05.2021
Club Organizer
Bright Futures
08.2018 - 06.2019
High School Diploma -
Washtenaw Technical Middle College
Business and Entrepreneurship
Washtenaw Community College
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