Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
OperationsManager
Romonda Washington

Romonda Washington

Fresno,CA

Summary

I'm a strong team player, I work well under pressure, completing task in a timely matter are important to me. I strive to succeed with any company that chooses to hire.


Overview

9
9
years of professional experience

Work History

Rideshare Driver

Uber
09.2022 - Current
  • Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
  • Enhanced customer service by providing prompt and courteous transportation to passengers.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Collaborated with fellow drivers to share insights on optimal routes or strategies for maximizing earnings during peak times.
  • Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.

Warehouse Package Handler

Ulta Beauty Warehouse
10.2021 - 01.2022
  • Ensured accuracy of shipments by thoroughly checking contents against packing lists before sealing packages securely.
  • Operated various types of material handling equipment safely, contributing to the smooth flow of operations within the warehouse.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.

Customer Service Representative Agent

Alorica
12.2014 - 03.2016
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Streamlined communication channels for improved customer experience and faster response times.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
  • Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
  • Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.

Education

Associate of Science - General Studies

Fresno City College
Fresno, CA
01.2020

GED -

Fresno Adult School
Fresno, CA
09.1997

Skills

  • Customer Engagement
  • Punctuality
  • Customer Service
  • Tech-savviness
  • Cleanliness
  • Traffic Laws and Regulations
  • Communication and Interpersonal Skills
  • Dependable and Trustworthy
  • Problem-solving abilities

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Rideshare Driver

Uber
09.2022 - Current

Warehouse Package Handler

Ulta Beauty Warehouse
10.2021 - 01.2022

Customer Service Representative Agent

Alorica
12.2014 - 03.2016

Associate of Science - General Studies

Fresno City College

GED -

Fresno Adult School

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Romonda Washington