Romone Henry
North Lauderdale,FL
Summary
A diligent and hardworking professional with an advanced understanding of successful employee relations strategies. With over 7 years of experience in managing efforts. A resourceful individual with strong leadership and decision-making skills. Reinforce company policies for handling performance and behavioral issues while maintaining diplomacy in all situations. Possess excellent research, dispute resolution, and solution development skills. ultimate goal is to contribute to the success of a team while expanding knowledge and expertise in the field.
Overview
13
13
years of professional experience
Work History
INFLIGHT SUPERVISOR
JetBlue Airways
05.2016 - Current
- Managed Up to 100 Flight Attendants
- Supporting and coaching Inflight Crewmembers, encouraging engagement, and taking significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback
- Providing Gate/Onboard Support to Inflight Crewmembers by conducting Crew briefings, Crew debriefing following emergency/abnormal situations, and verifying Inflight Crewmembers are present at report time
- Providing compliance assistance and guidance to ensure Inflight Crewmembers' adherence to safety and regulatory requirements
- Maintaining Crewmember electronic files, and preparing written reports as necessary
- Conduct Orientation for New Hires
- Routinely inspect cabin emergency equipment for compliance
- Participate in regular crew briefings before each flight regarding flight duration, any expected adverse weather and/or traffic delays, or any other issues affecting planned routes, and shared accountability for passengers and carryons as outlined by FAA and company
- Designed effective onboarding programs for new hires, expediting their integration into company culture while minimizing time-to-productivity ratios.
- Answered management and Crewmember questions, interpreted contracts, and resolved issues.
- Promoted harmonious working climate to boost morale and productivity.
- Processed new hires, transfers, and separations.
- Assisted with development of performance improvement plans for underperforming Crewmembers, ultimately leading to higher levels of job satisfaction and retention rates.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Resolved problems, improved operations, and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Front-line marketing of airline products and services
- Direct aircraft evacuation as necessary and provide appropriate assistance in medical emergencies
- Serve as primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction
- Handled wide range of customer service activities for airline and handle escalated customer issues if needed
- Operate multiple safety equipment such as AED, firefighting equipment, and galley items
- Routinely inspect cabin emergency equipment for compliance
- Provide assistance and guardianship to disabled Customers and/or unaccompanied minors.
- Maintained clear communication channels among flight crew during all phases of flight, resulting in seamless operations on board.
- Continuously sought opportunities for personal development through industry-related courses and workshops, staying updated on latest trends in inflight service.
FRONT DESK RECEPTIONIST
MD Now Urgent Care
01.2016 - 03.2016
- Verify insurances by contacting or using web-based system
- Knowledge of procedures in case of medical emergencies.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Assisted in training new receptionist staff members on policies, procedures, software use, resulting in seamless transitions between shifts.
- Facilitated patient check-in procedures, verifying demographics and insurance coverage for accurate recordkeeping for up to 50 patients per day.
- Developed strong relationships with colleagues from diverse departments, promoting effective teamwork within hospital setting.
- Registered and verified patient records before triage with most up-to-date information.
- Enhanced patient experience by efficiently managing front desk operations and maintaining welcoming environment.
- Placed new supply orders, managed inventory, and restocked clerical spaces.
- Printed prescription requests and queries in compliance with practice protocol.
- Managed office bookkeeping with insurance billing and patient payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
APPLE TECHNICAL SUPPORT HOME ADVISOR
Teleperformance
08.2015 - 01.2016
- Responsible for over 30 customer inquiries, questions, and issues per day.
- Provide world-class customer service at all times
- Follow up on customer inquiries by taking specific action in timely manner
- Troubleshoot equipment and system problems
- Problem solve to help customers resolve issues on first call
- Enters Data customers into various software programs
- Appropriately communicate with upset customers to resolve their inquiries
- Participates in additional training courses when needed
- Performs other related duties and assignments as required and as assigned by supervisor or manager
- Position will require inbound calls
- Passion to find right solution.
PRE-K2 TEACHER, PRE-K4 AFTERCARE AND ON CALL FRONT DESK CLERK
Pentab Academy
08.2011 - 08.2015
- Assisted and supervised 8 children through entire school day.
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Enforce all administration policies and rules governing students
- Prepare materials and classrooms for class activities
- Teach proper eating habits and personal hygiene
- Serve meals and snacks in accordance with nutritional guidelines
- Assimilate arriving children to school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them
- Adapt teaching methods and instructional materials to meet students' varying needs and interests
- Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children
- Demonstrate activities to children
- Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety
- Maintain accurate and complete student records as required by laws, district policies, and administrative regulations
- Prepare reports on students and activities as required by administration
- Assist at front desk when needed: Answering phones, Filing papers, creating labels, etc.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Addressed behavioral and learning issues with parents and daycare management.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within classroom settings without sacrificing overall quality of education provided to all students.
- Applied play-based strategies to provide diverse approaches to learning.
- Guided students to develop social, emotional, and physical skills.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
Education
Master of Arts - Business Administration And Management
Western Governor's University
Salt Lake City, UT04.2025
Bachelors - Psychology
Florida International University
Miami, FL07.2021
FAA-Certified Flight Attendant - Aviation
JetBlue University
Orlando, FL05.2016
Associate of Arts -
Broward College
Davie, FL10.2015
Skills
- Proficient knowledge of Microsoft Word, Publisher, Excel, and PowerPoint
- Excellent communication, interpersonal, organizational and creative skills
- Ability to work in fast-paced environment, handle multiple priorities and learn new procedures
- Dispute Resolution
- Coaching and Mentoring
- Analytical and Critical Thinking
- Recordkeeping
- Customer Relations
- Business Correspondence Writing
- Effective leadership and motivational skills
- Solution-oriented with exceptional critical thinking
- Team Management
- Performance Management
- Complaint Handling
- Workplace Safety
Timeline
INFLIGHT SUPERVISOR
JetBlue Airways
05.2016 - Current
FRONT DESK RECEPTIONIST
MD Now Urgent Care
01.2016 - 03.2016
APPLE TECHNICAL SUPPORT HOME ADVISOR
Teleperformance
08.2015 - 01.2016
PRE-K2 TEACHER, PRE-K4 AFTERCARE AND ON CALL FRONT DESK CLERK
Pentab Academy
08.2011 - 08.2015
Master of Arts - Business Administration And Management
Western Governor's University
Bachelors - Psychology
Florida International University
FAA-Certified Flight Attendant - Aviation
JetBlue University
Associate of Arts -
Broward College