Romone M. Chung
Stockbridge,GA
Summary
Dynamic leader and strategic thinker with a proven track record at Delta Air Lines, Inc., enhancing team performance and customer satisfaction. Skilled in equipment operation and excelling in high-pressure situations, I've driven process improvements and fostered a collaborative work environment. My approach combines analytical prowess with a friendly, positive attitude, consistently achieving project objectives and service goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Redcoat
Delta Air Lines, Inc
Hapeville, GA
11.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training. knowledge through LMS courses.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more product.
Agent In Charge (AIC)
Delta Air Lines, Inc
Hapeville, GA
04.2024 - 10.2024
- Responded promptly to customer inquiries and complaints in a professional manner. Updating OPPs reports, BSDO reports, and SOCR reports.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Organized and participated in networking events to expand professional contacts. Engaging with general managers, station managers, operational service managers, and my fellow redcoats to satisfy operational needs.
Customer Service Agent
Delta Airlines
05.2021 - Current
- Assist customers with seat availability, make gate announcements, check flight status, checking and handling baggage, managing and initiating the boarding process
- Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
- Manage the check-in process, ensuring that customers have the proper documentation for travel
- Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts
Ramp Agent
Delta Airlines
01.2019 - 05.2021
- Responsible for maintaining the safety and security of the ramp at all times
- Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner
- Marshal aircraft on the ramp (e.g
- Directing, assisting and parking all arriving, departing and towed aircraft)
- Transfer cargo (including luggage) to other gates, other airlines and to passengers
- Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks
- Comply with all safety procedures and airline policies
- Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material; continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material
- Service aircraft as needed (e.g
- Aircraft lavatories, potable water, window wash, deicing and commissary items)
- Assist in ramp set up and storage of equipment and baggage
- Constantly communicate with flight crew personnel and other ground personnel
- Other duties as assigned by supervisor and manager
Education
Bachelor of Science -
Clayton State University
Morrow, GA05.2018
Skills
- Dependable and responsible
- Decision-making
- Planning
- Task prioritization
- Customer service
- Calm under pressure
- Leadership
- Analytical
- Training & Development
- Verbal communication
- Analytical and critical thinking
- Friendly, positive attitude
Certification
- Complaint Resolution Official (CRO)
- Ground Security Coordinator (GSC)
Timeline
Agent In Charge (AIC)
Delta Air Lines, Inc
04.2024 - 10.2024
Redcoat
Delta Air Lines, Inc
11.2023 - Current
Customer Service Agent
Delta Airlines
05.2021 - Current
Ramp Agent
Delta Airlines
01.2019 - 05.2021
Bachelor of Science -
Clayton State University
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