Romulo Chu
Las Vegas
Summary
Experienced in cultivating strong interpersonal and communication skills. Gained valuable experience in effectively connecting with others. Focused on providing exceptional customer service and consistently striving to exceed expectations to ensure customer satisfaction. Committed to aligning with company values and goals and dedicated to contributing to the success of the organization.
Overview
7
7
years of professional experience
Work History
Pool Fruit and Juice Prep
Bellagio
07.2023 - 01.2025
- Daily preparation of fruit and house made mixes used for specialty cocktails
- Maintaining cleanliness of the fruit and juice prep station
- Ensuring fruit and juice prep station is stocked with fruit and mixes for following service day
- Ensuring the fruit and juice prep station is within accordance of the Southern Nevada Health District
- Offloading the order pallet for the fruit and juice prep station
Pool Bar Porter
Bellagio
05.2022 - 07.2023
- Maintaining bar cleanliness throughout and after service hours (Removing trash from the bars, cleaning any major spills within in the bar as they happen, wiping and sanitizing all surfaces within the bar area)
- Ensuring all chemical levels are correct and replaced in accordance with the Southern Nevada Health District
- Maintaining stock in all reach in coolers and walk in coolers
- Offloading order pallets for each bar
- Ensuring dates on perishables are in accordance with the Southern Nevada Health District
- Cleaning and prepping each bar for the following day of service
- Assisting bar apprentices with bar upkeep
- Filling in for bar apprentices on allocated break times
Pool Supervisor
Bellagio
07.2020 - 05.2022
- Overseeing 60+ lifeguards and 3+ receptionists per day
- Creating daily schedules and rotations for lifeguards
- Upselling premium seating and cabana reservations
- Reception work at the Cypress Pool
- Overseeing upwards of 2000 guests daily
- Maintaining office and pool deck cleanliness daily
- Ensuring the pool deck and department are prepared for the following work day
- Overseeing special events on the pool deck (Virtuoso, Weddings, CES conventions, etc.)
- Enacting disciplinary action
- Responding to all emergencies on the pool deck
- Documentation of any and all incidents on the pool deck
- Ensuring guest safety
- Maintaining guest services throughout the work day according to Five Diamond standards
Lifeguard
Bellagio
02.2018 - 07.2020
- Overseeing upwards of 2000 guests daily
- Ensure guest safety and respond to emergency situations as needed
- Provide five diamond service to hotel guests including greeting guests at the pool entrance, assisting guests with seating arrangements, and accommodating every guests needs as requested
- Assisting in daily setup and break down at the end of day
Education
High School Diploma -
Legacy High School
North Las Vegas, NV06-2019
Skills
- Strong Interpersonal Communicator
- Teamwork
- Self Motivator
- Problem Solver
- TAM Card
- SNHD Food Handlers Card
- Proficient Computer Skills
- Staff management
- Initiative-taking
- Leadership qualities
Timeline
Pool Fruit and Juice Prep
Bellagio
07.2023 - 01.2025
Pool Bar Porter
Bellagio
05.2022 - 07.2023
Pool Supervisor
Bellagio
07.2020 - 05.2022
Lifeguard
Bellagio
02.2018 - 07.2020
High School Diploma -
Legacy High School
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