Romulo Goitia
Orlando,FL
Summary
Experienced Track and Trace Agent and Customer Service Representative with a strong background in logistics coordination and customer support. Skilled in real-time tracking, effective communication, and problem-solving to ensure timely and accurate deliveries. Adept at maintaining detailed records, optimizing operational efficiency, and providing excellent customer service. Proven ability to resolve issues, support clients, and generate performance reports to enhance overall logistics operations.
Overview
3
3
years of professional experience
Work History
Track and Trace Agent
Kingsgate Logistics
West Chester, OH
08.2023 - 06.2024
- Monitored customer orders to ensure timely pick up and delivery of products.
- Coordinated with carriers to resolve any issues related to shipment delays or errors.
- Maintained detailed records of shipments, including tracking numbers and destinations.
Logistics Coordinator
Lean Solutions Group
Cartagena, Colombia
07.2023 - 06.2024
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Responded quickly to customer inquiries about order status or changes in schedules.
Customer Service Representative
Atlantic Quantum Innovations
Cartagena, Colombia
10.2021 - 02.2023
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Nicolas Curiel Coutinho School
Punto Fijo, Venezuela07-2018
Skills
- Data Management
- Problem Solving
- Customer Service
- Communication Skills
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Track and Trace Agent
Kingsgate Logistics
08.2023 - 06.2024
Logistics Coordinator
Lean Solutions Group
07.2023 - 06.2024
Customer Service Representative
Atlantic Quantum Innovations
10.2021 - 02.2023
High School Diploma -
Nicolas Curiel Coutinho School
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