Romulo Esteban Zambrano Gualdron
Carrollton,TX
Summary
With a professional background spanning over a decade in sales and customer service, this seasoned individual has consistently delivered exceptional results within the medical device and pharmaceutical industry. In the capacity of a Senior Specialty Sales Representative at 3M, the individual spearheaded successful sales initiatives, pioneered new business opportunities, strategically launched innovative products, and developed comprehensive product portfolios for both new and existing accounts. The focus is on creating value for clients by aligning offerings with their needs, exceeding expectations, and driving sustainable growth. Leveraging an MBA in Pharma Marketing and Sales, as well as proficiency in sales and marketing, business management, and account portfolio management, this professional is dedicated to finding innovative solutions for complex challenges. Commitment to continuous learning and personal development is evident through staying current with the latest industry trends and innovations. Emphasizing collaboration, communication, empathy, and respect in all interactions, this individual enjoys connecting with fellow professionals, sharing insights, and contributing to a supportive network. An enthusiastic professional in Sales and Customer Service, the expertise lies in communication and negotiation, with a commitment to delivering superior quality customer service. The approach is innovative, leveraging extensive knowledge of products and services to create solutions that drive loyalty, retention, and revenue for customers. Proficient in training, managing, coaching, and mentoring sales and customer service associates, with a talent for interacting effectively with staff at all levels of the organization and the public.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Technician
TCP MAX
01.2023 - Current
- Delivered high-quality work by diligently following standard operating procedures.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware. Installation of Aruba switches, re routed AP.
- Site Survey after Network Cutover to 4 Kraft Factory across US
Senior Specialty Sales Representative
3M
09.2018 - 10.2022
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers (Physician/Nurses/Clerical personal) to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Used Salesforce to maintain company database with essential account and sales information.
- Demonstrated products and specific features at Operation Rooms, Intesitive Unit, and special events.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Researched potential clients and markets to prepare for appointments.
Sales Representative
Salumed S,A
01.2018 - 09.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Pharmaceutical Sales Rep
Novartis
01.2010 - 01.2016
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Introduced, demonstrated and sold new products and systems effectively.
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
- Developed and implemented effective marketing plans involving regular physician visits to increase sales of drugs 30 %.
Education
MOOC SOCIAL SELLING 3.0, Specialized Sales, Trade - Marketing
IEBS
Spain01.2021
M.D. - Pharmaceutical Marketing And Management
IEBS
Spain01.2020
Master of Science - MS, Marketing -
Universidad Rafael Belloso Chacín
Venezuela01.2014
Skills
- Business-to-Business (B2B)
- Interpersonal Skills
- Salesforcecom
- Operating Room Sales
- Data-driven Decision Making
- Relationship Development
- Territory Management
- Sales Analysis
- Critical Thinking
- Organization and Time Management
- Decision-Making
- Task Prioritization
Websites
Certification
- Time Management Fundamentals - LinkedIn
- How to Lead Without Formal Authority - LinkedIn
- How to Work with Angry Clients - LinkedIn
- Customer Service by Phone - LinkedIn
- B2B Marketing Fundamentals - LinkedIn
- Competitive Strategy - LinkedIn
- How to Achieve Lifelong Happiness by Creating with Purpose - LinkedIn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Field Technician
TCP MAX
01.2023 - Current
Senior Specialty Sales Representative
3M
09.2018 - 10.2022
Sales Representative
Salumed S,A
01.2018 - 09.2018
Pharmaceutical Sales Rep
Novartis
01.2010 - 01.2016
MOOC SOCIAL SELLING 3.0, Specialized Sales, Trade - Marketing
IEBS
M.D. - Pharmaceutical Marketing And Management
IEBS
Master of Science - MS, Marketing -
Universidad Rafael Belloso Chacín
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