Hi, I’m
Romy TapiaGoni
Sunnyvale,CA
Summary
Proactive and caring worker with 20+ years of experience combined with communication strengths and good observational skills.
Customer-oriented ,adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
21
years of professional experience
1
Certification
Work History
OT Epoxy Floors
Gen. Manager
11.2008 - Current
Job overview
- Construction company, Customer Service, Contracts, Permits, Answering Phone calls, Communication with workers, Online Estimates, Problem solving under stress, Scheduling Estimates, Form filling,
- Insurance, Customer satisfaction, etc
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Byington Winery & Vineyards
Event Staff Member
11.2022 - Current
Job overview
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Talked to coworkers using electronic devices such as computers and radios.
- Welcomed guests and directed each person to desired party, room or activity.
Cupertino Nursery School
Preschool Assistant Teacher
09.2011 - 08.2013
Job overview
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
International Languages
English Language Teacher/Spanish Language Teacher
08.2012 - 07.2014
Job overview
- Adult Professionals that moved to South America to be CEO/GM's, who needed help with Spanish language.
- Conversation development Support.
- Coached CEO/GM's from South America who needed help with English, communication, proof reading, Translation services.
- Evaluated student progress to offer recommendations for further development.
- Successfully improved English-speaking students' English grammar and vocabulary levels through written and interactive activities.
- Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
The Moonlight
Waitress
06.2006 - 07.2007
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
Baja Fresh Mexican Grill
Assistant Manager
04.2005 - 09.2006
Job overview
- Scheduling, supervising shifts, inventory, customer service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
Buckhorn Grill
General Manager
09.2002 - 08.2005
Job overview
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Target
Target Team Member
10.2003 - 11.2004
Job overview
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Resolved issues quickly to maintain productivity goals.
Education
Universidad Ricardo PalmaLima-Peru
Bachelor of Arts from Licenciatura- Administración De Negocios
12.2018
Academy of Art UniversitySan Francisco, CA
AA from Advertising
09.2009
Las Lomas High SchoolWalnut Creek, CA
High School Diploma
05.2003
Santa Margarita Catholic SchoolLima-Peru
High School Diploma
12.2001
Skills
- Customer service
- Customer support
- Problem management
- Event Planning
- Office Management
- Restaurant Management
- Autism Experience
- Food Preparation
- Administrative Experience
- Communication skills
- Adult Education
- Attention to detail
- Proofreading
- Team Leadership
- Staff Management
- Customer Relationship Management
- Job Assignments
- Managing Employee Relations
Certification
- Communication Coach Training - 2021
- Certified Translator, International Languages - 2010
Additional Information
-Christian Church Workers for Peace.
Volunteered for Two Years.
In charge of 5-7 Minors who lived in extreme poverty. Usually their parents worked as Sexual Workers.
Overseeing their School attendance, Medical appointments, Food supply and availability and their overall well being.
Dealing with their parents and encouraging parents to learn skills to e able to provide their children with a better childhood.
Working in unsafe environments and people , Strong decision Making, Very tough situations.
- Westgate Church. Adult School English Teacher
Volunteered for Two Years at Adult School.
Taught Basic English to Adults.
Languages
Spanish
Native or Bilingual
Timeline
Event Staff Member
Byington Winery & Vineyards
11.2022 - Current
English Language Teacher/Spanish Language Teacher
International Languages
08.2012 - 07.2014
Preschool Assistant Teacher
Cupertino Nursery School
09.2011 - 08.2013
Gen. Manager
OT Epoxy Floors
11.2008 - Current
Waitress
The Moonlight
06.2006 - 07.2007
Assistant Manager
Baja Fresh Mexican Grill
04.2005 - 09.2006
Target Team Member
Target
10.2003 - 11.2004
General Manager
Buckhorn Grill
09.2002 - 08.2005
Universidad Ricardo Palma
Bachelor of Arts from Licenciatura- Administración De Negocios
Academy of Art University
AA from Advertising
Las Lomas High School
High School Diploma
Santa Margarita Catholic School
High School Diploma
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