Summary
Overview
Work History
Accomplishments
Timeline
Generic

Ron A. Gentile

Winter Garden,FL

Summary

Strategic and service-driven hospitality executive with over 20 years of leadership experience in resort operations, customer experience, and property management — including multi-site full service resorts and mixed-ownership communities. I’ve led high-performing teams for globally recognized brands like Marriott, Wyndham, and Villatel, consistently exceeding guest satisfaction benchmarks and delivering operational excellence.

As a Resort and Regional General Manager, I specialize in full-scope property oversight, team development, financial stewardship, and HOA relations. My leadership has resulted in improved guest satisfaction scores, top-tier associate engagement, and enhanced departmental performance across complex resort environments.

I bring a hands-on, results-oriented approach backed by a deep understanding of what drives service excellence and profitability in both boutique and large-scale operations. Whether optimizing daily performance or developing long-range strategic plans, I lead with integrity, collaboration, and an unwavering commitment to delivering a world-class hospitality experience.

Overview

33
33
years of professional experience

Work History

General Manager (Multi-site / Community Resorts)

Villatel
Davenport, FL
01.2024 - 02.2025
  • Leader of 4 resorts and community operations. Luxury themed vacation rental hospitality homes 6-12 bedrooms with exclusive amenities and event center. Responsible for entire operations including staffing, human resources, guest services, dispatching, property maintenance, housekeeping, brand standards, home ownership association and profit/loss controls/departmental budgets. Mixed ownership resort.

General Manager (Multi-site / Resorts)

Wyndham Destinations / Travel and Leisure
Palm Springs, CA
01.2015 - 01.2024
  • Directed daily operations across multiple resort properties, encompassing human resources and guest services.
  • Oversaw operational and reserve budgets while implementing brand standards for mixed ownership resorts.
  • Managed front office, housekeeping, maintenance, security, food and beverage, and HOA coordination to ensure seamless service delivery.

Assistant General Manager (Multi-site / Resorts)

Wyndham Destinations
Kauai, HI
01.2013 - 01.2015
  • Directed daily operations across multiple resort properties, encompassing human resources and guest services.
  • Oversaw operational and reserve budgets while implementing brand standards for mixed ownership resorts.
  • Managed the front office, housekeeping, maintenance, security, food and beverage, and HOA coordination to ensure seamless service delivery.

Assistant General Manager

Marriott’s Kauai Lagoons & Waiohai Beach Club
Kauai, HI
01.2012 - 01.2013
  • Directed daily operations across multiple resort properties, encompassing human resources and guest services.
  • Oversaw operational and reserve budgets while implementing brand standards for mixed ownership resorts.
  • Managed the front office, housekeeping, maintenance, security, food and beverage, and HOA coordination to ensure seamless service delivery.

Director of Operations

Marriott’s Waiohai Beach Club
Kauai, HI
01.2010 - 01.2012
  • Directed daily operations across multiple resort properties, encompassing human resources and guest services.
  • Oversaw operational and reserve budgets while implementing brand standards for mixed ownership resorts.
  • Managed the front office, housekeeping, maintenance, security, food and beverage, and HOA coordination to ensure seamless service delivery.

Front Office / Operations Manager

Marriott’s Newport Coast Villas
Newport Coast, CA
01.2006 - 01.2010
  • Led the Front Office, Guest Services, Reservations, and Revenue Management teams.
  • Created and maintained the department budget.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Implemented a recognition program that resulted in 100% satisfaction in the department.
  • Ensured compliance with health and safety regulations within the front office area.
  • Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
  • Implemented processes for the efficient handling of guest requests and complaints.

Front Office Manager

Marriott’s Waiohai Beach Club
Kauai, HI
01.2002 - 01.2006
  • Led the Front Office, Guest Services, Reservations, and Revenue Management teams.
  • Created and maintained the department budget.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Implemented a recognition program that resulted in 100% satisfaction in the department.
  • Ensured compliance with health and safety regulations within the front office area.
  • Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
  • Implemented processes for the efficient handling of guest requests and complaints.
  • Chaired the 'Owners Forum' and implemented improvements based on customer feedback.

Guest Services Representative

Sheraton Kauai Resort
Kauai, HI
01.2001 - 01.2002
  • Responsible for front desk, reservations, guest relations, and night audit duties.
  • Acted as the department leader on all overnight scheduled shifts.

Account Manager

Gateway, Inc.
Lake Forest, CA
01.2000 - 01.2001
  • Account manager responsible for small and medium-sized business accounts for multiple regions and territories.
  • Generated over $150K per month in B2B sales of hardware and service solutions.
  • Increased territory sales by 10% through client-focused programs.
  • Developed successful customer relationships to boost sales opportunities.
  • Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
  • Addressed customer questions and concerns regarding products and services.

Call Center Agent / Leadership

Verizon Wireless
Irvine, CA
01.1999 - 01.2000
  • Oversaw call center operations, enhancing associate service delivery and performance metrics.
  • Monitored training effectiveness to uphold high standards of customer service.
  • Managed call center shifts, focusing on sales, marketing, problem resolution, and technical support.
  • Evaluated call quality and associate training for continuous improvement in service efficiency.
  • Ensured familiarity with product technology, data services, and customer billing processes.
  • Addressed issues related to activations, contract cancellations, and customer inquiries promptly.
  • Implemented strategies to improve metrics for call efficiencies and service quality.

Various Roles

Callaway Golf
Carlsbad, CA
01.1992 - 01.1999
  • Facilitated product testing and statistical analysis for PGA, LPGA, and SPGA tours.
  • Collaborated with executives, designers, and professional athletes to enhance product offerings.
  • Managed customer relations and retention strategies to boost sales and marketing efforts.
  • Evaluated prototypes and new equipment at Callaway's private test facility.
  • Engaged directly with Mr. Callaway and his team to refine product development.
  • Coordinated VIP events, ensuring seamless execution and high-profile attendance.
  • Supported statistical analysis for professional golf tournaments to inform marketing strategies.
  • Worked alongside celebrities and VIP visitors to enhance brand visibility.

Accomplishments

· Resort awarded "Cornerstone" – Wyndham Destinations 2013, 2015, 2019 and 2022

· “Leaders of the Quarter” - Marriott’s Vacation Club International 2007

· “Coach of the Year” - Marriott’s Vacation Club International 2005

· Nominated for the 2004 State of Hawaii “Na Po'e Pa'ahana Awards” for Front Office

· “Way to Go” from the CCO - Marriott’s Vacation Ownership 2004

· “Top Sales Associate” – Gateway Inc. 2001

· “Spotlight Award” – Gateway Inc. 2001

· “The Road To Excellence Award” – Gateway Inc. 2000

Timeline

General Manager (Multi-site / Community Resorts)

Villatel
01.2024 - 02.2025

General Manager (Multi-site / Resorts)

Wyndham Destinations / Travel and Leisure
01.2015 - 01.2024

Assistant General Manager (Multi-site / Resorts)

Wyndham Destinations
01.2013 - 01.2015

Assistant General Manager

Marriott’s Kauai Lagoons & Waiohai Beach Club
01.2012 - 01.2013

Director of Operations

Marriott’s Waiohai Beach Club
01.2010 - 01.2012

Front Office / Operations Manager

Marriott’s Newport Coast Villas
01.2006 - 01.2010

Front Office Manager

Marriott’s Waiohai Beach Club
01.2002 - 01.2006

Guest Services Representative

Sheraton Kauai Resort
01.2001 - 01.2002

Account Manager

Gateway, Inc.
01.2000 - 01.2001

Call Center Agent / Leadership

Verizon Wireless
01.1999 - 01.2000

Various Roles

Callaway Golf
01.1992 - 01.1999

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Ron A. Gentile