Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ron Anderson

Redding,California

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

37
37
years of professional experience

Work History

Service Manager

Taylor Motors
03.2017 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Store Owner

Ems Home Furnishings
02.2009 - 10.2016
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Evaluated employee performance regularly, providing constructive feedback aimed at professional development and success in their roles.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Director of Retail Sales

McMahan' Furniture
06.1987 - 02.2009
  • Increased retail sales revenue by implementing innovative marketing strategies and promotional events.
  • Streamlined store operations for improved efficiency, resulting in a significant reduction in overhead costs.
  • Developed and executed training programs to enhance employee skills, leading to higher customer satisfaction rates.
  • Established strong relationships with vendors, ensuring optimal product selection and pricing for the retail stores.
  • Analyzed sales trends and customer feedback to make data-driven decisions on inventory management and purchasing.
  • Implemented visual merchandising techniques to create inviting store environments that drove foot traffic and increased sales volume.
  • Evaluated competitor offerings to identify gaps in the market, seizing opportunities for revenue growth through differentiated product lines.
  • Coordinated special events such as product launches or seasonal promotions, creating buzz around new offerings or limited-time deals.
  • Maximized profitability by negotiating favorable contracts with suppliers, securing competitive pricing on products without sacrificing quality standards.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Supported executive and marketing departments in promotional asset development, material deadlines and product approvals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Organized promotional events and interacted with community to increase sales volume.

Education

High School Diploma -

Yreka High School
Yreka, CA
06.1984

Skills

  • Fluent in [Language]
  • New Employee Hiring
  • Staff Supervision
  • Policy and Procedure Enforcement
  • Schedule Management
  • Customer Service Management
  • Staff Management
  • Positive Attitude
  • Employee Relations
  • Multiple Priorities Management
  • Performance Evaluations
  • Culture Development
  • Customer Service

Timeline

Service Manager

Taylor Motors
03.2017 - Current

Store Owner

Ems Home Furnishings
02.2009 - 10.2016

Director of Retail Sales

McMahan' Furniture
06.1987 - 02.2009

High School Diploma -

Yreka High School

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Ron Anderson