Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Barger

Pipersville,PA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Five Guys Burger And Fries. Excelled in team collaboration and customer service, significantly boosting sales through effective upselling and complaint resolution. Mastered cash handling and safe food preparation, contributing to a safer, more efficient work environment.

Overview

3
3
years of professional experience

Work History

Five Guys Crew Member

Five Guys Burger And Fries
09.2023 - Current
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Boosted repeat customer rates by providing friendly and engaging service.

McDonald's Crew Trainer

McDonald's
08.2021 - 09.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Reduced training time without compromising quality by optimizing training curriculum and delivery methods.
  • Fostered positive work environment, leading to increase in crew morale and productivity.
  • Streamlined training process by introducing innovative teaching tools, making learning more accessible for all crew members.

Education

High School Diploma -

Palisades High School
35 Church Hill Rd, Kintnersville, PA 18930
06.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Taking Orders
  • Interactive communication skills
  • Flexible Schedule
  • Safe Food Handling
  • Verbal and written communication
  • Food Preparation
  • Heavy Lifting
  • Store Opening and Closing
  • Valid Driver's License
  • Inventory Restocking
  • Visual Communication
  • Order Management
  • Menu Memorization
  • Cooking
  • Telephone Etiquette
  • Supplies Monitoring and Restocking
  • Positive Company Representation
  • Equipment Maintenance
  • Salesmanship
  • Point of sale operation
  • Quality Control Checks
  • Sales expertise
  • Product Promotion

Timeline

Five Guys Crew Member

Five Guys Burger And Fries
09.2023 - Current

McDonald's Crew Trainer

McDonald's
08.2021 - 09.2023

High School Diploma -

Palisades High School

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Ronald Barger