Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ron Bell

Plano,TX

Summary

Experienced Technical professional that excels in technical support and customer service. Skilled in the diagnosis of technical issues while maintaining customer experience ensuring repeat customers and positive brand identity. Strong focus on team building and morale to achieve results in any given system.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Specialist(Full Time)

Apple
06.2021 - Current
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Troubleshooting of Apple devices,applications and services.
  • Managed multiple unique situations at once while maintaining composure and attention to detail.
  • Proficient in various work applications.
  • Development of new talent.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.

Assistant Manager

ReCharge Electronics
06.2019 - 06.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Managed and maintained company social media on various platforms.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • iPhone and Mac Repair
  • Playstation and Xbox Console Repair.

Stock Lead

Shoe Palace
10.2018 - 05.2019
  • Enhanced customer satisfaction by efficiently managing stock levels and ensuring product availability on the sales floor.
  • Customer Service
  • Product Knowledge
  • Traveled frequently to other stores within the market to collaborate and develop skills.

Education

Associate of Science - Business

Richland College
Dallas, TX
06-2020

Skills

  • Technical support knowledge
  • Proficient in IOS,Mac OS, Windows
  • Software testing
  • User training skills
  • Client Relationship Building
  • iPhone Repair
  • Advanced Customer Service
  • Helpdesk support

Certification

  • Google IT Support Professional Certificate

Timeline

Technical Specialist(Full Time)

Apple
06.2021 - Current

Assistant Manager

ReCharge Electronics
06.2019 - 06.2021

Stock Lead

Shoe Palace
10.2018 - 05.2019

Associate of Science - Business

Richland College

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Ron Bell