Ron Belser
Bradenton,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Service Manager
Infinit of Sarasota
Sarasota , FL
01.2022 - 08.2023
- Analyzed existing processes for potential cost savings initiatives.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Resolved customer complaints quickly and effectively.
- Created detailed reports on service activities for senior management review.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Created standard operating procedures for all service functions.
Asst Service Manager
Audi Sarasota
Sarasota , FL
11.2000 - 01.2022
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Adhered to customer service standards to foster satisfaction and retention.
- Monitored employee performance through key metrics analysis.
- Pitched in to complete various duties during peak periods or employee absences.
- Created training plans for new employees entering the service department.
Education
General Studies
Central Texas College
Killeen, TX03-1994
Skills
- Conflict Resolution
- Customer Service Management
- Service Documentation
- Service Quality Management
- Estimating and Quoting
- Staff Supervision
- New Employee Hiring
- Employee Training and Development
- Customer Service
Accomplishments
- Was nationally recognized multiple times by both Audi of America and Infiniti of North America as a Service Advisor and Service Manager
Timeline
Service Manager
Infinit of Sarasota
01.2022 - 08.2023
Asst Service Manager
Audi Sarasota
11.2000 - 01.2022
General Studies
Central Texas College
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