Ron Biscotti
Fuquay-Varina,NC
Summary
Adept at warranty administration and fostering customer relationships, I excelled at Riverside CDJR/Subaru/Mitsubishi by ensuring over 95% accuracy in claims processing. My tenure at various dealerships honed my multitasking and compliance monitoring skills, significantly enhancing operational efficiency and customer satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Warranty Processor
Riverside CDJR/Subaru/Mitsubishi
Newbern, NC
03.2002 - Current
- Managed the submission of mailed dealership warranty claims from a home office, maintaining efficiency and accuracy.
Warranty Administrator and Shop Dispatcher
Westgate CDJR
Raleigh, NC
01.2014 - 06.2024
- Closed warranty repair orders and submitted claims to Chrysler.
- Dispatched work to technicians and maintained an up-to-date route sheet.
- Ensured accurate and timely submission of warranty claims to Chrysler.
Assistant Event Security Manager
PNC Arena
Raleigh, NC
09.1999 - 06.2024
- Directed security staff during various events including hockey games, NC State basketball games, and concerts.
Service Manager and Warranty Administrator
Capital CDJR
Garner, NC
04.2007 - 12.2013
In Game Host for the Carolina Hurricanes
Gale Force Design & Technology
Raleigh, NC
09.1997 - 06.2013
- Led on-ice activities and fan interactive games during intermissions.
- Represented the promotions department and various charities through public appearances.
- Engaged fans with interactive games and activities during intermissions.
Service Manager/Warranty Administrator
Elkins Chrysler
Durham, NC
09.1996 - 05.2001
Service Advisor/Service Manager/Warranty Administrator
Various Dealerships
, PA
02.1985 - 08.1996
Warranty Claims Processor
Various Dealerships
, NC
- Processed warranty claims for multiple dealerships as a sub-contractor, ensuring timely and accurate submissions for Vester Group, Sport Durst, Farris Motors, Mike Keffer CDJR, Outer Banks CDJR, Kinston CDJR/Nissan, Goldsboro Nissan, and East Carolina Chrysler.
Education
Montgomery County Community College
Blue Bell, PASkills
- Warranty administration
- Compliance monitoring
- Policies and procedures adherence
- Policy interpretation
- Product education
- Employee coaching
- Professional telephone demeanor
- Cultural sensitivity
- Administrative and office support
- Customer relationship management
- Active listening
- Senior leadership support
- Customer satisfaction surveys
- Attention to detail
- Problem resolution
- Data entry accuracy
- Regulatory compliance
- Teamwork and collaboration
- Verbal and written communication
- Customer service orientation
- Policy adherence
- Computer skills
- Customer data confidentiality
- Service standard compliance
- Teamwork skills
- In-store support
- Investigate claims
- Written communication
- Professional demeanor
- Task prioritization
- Adaptability and flexibility
- Information gathering
- Multitasking capacity
- Product knowledge
Certification
- FCA Stellantis Certified Warranty Professional
- Certified Professional Service Manager
Affiliations
- Local Supervisor USA Hockey Officiating Program
- Member of the Mid Atlantic Official Association
- Licensed Announcer for the NC Boxing Commission
- Spokesperson for the Pediatric Brain Tumor Foundation
Timeline
Warranty Administrator and Shop Dispatcher
Westgate CDJR
01.2014 - 06.2024
Service Manager and Warranty Administrator
Capital CDJR
04.2007 - 12.2013
Warranty Processor
Riverside CDJR/Subaru/Mitsubishi
03.2002 - Current
Assistant Event Security Manager
PNC Arena
09.1999 - 06.2024
In Game Host for the Carolina Hurricanes
Gale Force Design & Technology
09.1997 - 06.2013
Service Manager/Warranty Administrator
Elkins Chrysler
09.1996 - 05.2001
Service Advisor/Service Manager/Warranty Administrator
Various Dealerships
02.1985 - 08.1996
Warranty Claims Processor
Various Dealerships
Montgomery County Community College
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