As a Maintenance Director, I bring a proven track record of effectively leading maintenance operations and managing diverse projects to successful completion. With 30 years of experience, I excel in optimizing maintenance processes, ensuring compliance with regulations, and delivering cost-effective solutions. My strong leadership, technical expertise, and dedication to continuous improvement have consistently driven results and elevated team performance.
• Oversaw all aspects of property maintenance for a diverse portfolio of residential properties through four state markets.
• Developed and implemented strategic plans, policies, and procedures.
• Lead a team of subcontractors in performing preventive maintenance, repairs, and renovations.
• Analyzed maintenance data and key performance indicators (KPIs) to identify trends, opportunities for improvement, and cost-saving initiatives.
• Managed budgets, forecasted expenses, and negotiated contracts with vendors and suppliers to optimize cost-effectiveness and achieve financial objectives.
• Ensured compliance with all relevant building codes, regulations, safety standards, and industry best practices.
• Utilized maintenance management software (CMMS) to track work orders, schedule maintenance tasks, and maintain accurate records.
• Responsible for overseeing the maintenance of single-family homes throughout four state markets.
• Oversaw project timelines and reviewed proposal bids for cost management.
• Managed contractor and maintenance vendor communications for all work performed.
• Oversaw vendor recruitment and onboarding.
• Coordinated with Operations to schedule change order maintenance on vacant homes not included in the turn scope.
• Reviewed all vendor invoicing for approval and submission to AP for payment.
• Scheduled weekly and bi-weekly vendor meetings for performance updates.
Resolved escalated resident requests for maintenance and concessions.
• Directly responsible for the overall condition and maintenance of over 4300 occupied single-family homes.
• Consistently maintains an annual expense budget of $3.1M, including forecasting and ensuring operational efficiency to manage expenses.
• Ensure the technicians are appropriately scheduled to complete work orders through proper management of a regional dispatch team.
• Review and approve scopes of work and pricing for contracted repairs.
• Identify, onboard, and coordinate local contractors as needed to supplement internal maintenance technician team.
• Coordinate with property staff to develop an effective, proactive team which works together to achieve objectives.
• Review and understand company maintenance reports, identifies improvement opportunities and drives performance improvement.
• Train technicians in administrative procedures, repair techniques, and company policies.
• Serviced and maintained property management accounts for company income and profit.
• Assisted owners in achieving their investment objectives through effective listening and communication.
• Planned and organized capital budgets identified and explained variances monthly, and developed control solutions to accommodate budget constraints.
• Negotiated leasing contracts and renewals.
• Inspected properties daily to ensure building codes, maintenance issues and building systems remained in compliance and in good working order.
• Made recommendations to improve the profit and productivity of owner’s properties.
• Maintained accurate financial statements and files.
• Enforced occupancy policies and resolved violations while maintaining positive tenant relationships.
Construction & Home
Maintenance Experience
Finance Management / Review
Employee training / Tea
Building
Customer Service / Client
Satisfaction
Microsoft Office Proficient
Vendor Management
Tenant Relationship
Management & Complex Problem Resolution
Real Estate License BRE #02065927
Real Estate License BRE #02065927