Ron Clark
Columbus,GA
Summary
Proven Service Technician with a track record of enhancing customer satisfaction and optimizing equipment performance. At Airforce Heating & Air, leveraged expertise in HVAC systems and exceptional communication skills to increase first-time fix rates. Skilled in troubleshooting and preventive maintenance, consistently meeting or exceeding performance metrics. Demonstrates a strong commitment to safety and quality, with a focus on delivering results.
Overview
7
7
years of professional experience
Work History
Service Technician
Airforce Heating & Air
05.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
Installation and Service Technician
Wrights Heating And Air Conditioning
05.2021 - 05.2022
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Consistently met or exceeded performance metrics including response times, first-time fix rates, and overall customer satisfaction scores.
- Minimized return visits by performing thorough quality checks after completing each installation or repair job.
Service Technician
Stone's Heating and Air
08.2020 - 05.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Service Tech and Installation
5 Star Heating and Cooling
05.2018 - 02.2020
- Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
- Developed customized solutions for unique client challenges within the scope of available technology offerings.
- Contributed to company growth by upselling additional services and products when applicable during customer interactions.
- Collaborated with sales teams to recommend appropriate products based on customers'' technical needs and requirements.
Service Technician
Valdosta Mechanical Company
06.2017 - 05.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Associate of Applied Science - HVAC Installation And Repair
Wiregrass Georgia Technical College
Valdosta, GA05.2017
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- Documentation And Reporting
- Equipment Troubleshooting
- OSHA Requirements
- Diagnostic Testing
- Professional and Courteous
- Heavy Lifting
- Mechanical Aptitude
- Service Reports
- System Installation
- Equipment Inspection
- Analytical Thinking
- Diagnostics expertise
- Customer Relationship Management
- HVAC Systems
- Electrical Systems
- Inventory Management
- Testing and evaluation
- Work Documentation
- Technical Support
- Regulatory Compliance
Timeline
Service Technician
Airforce Heating & Air
05.2022 - Current
Installation and Service Technician
Wrights Heating And Air Conditioning
05.2021 - 05.2022
Service Technician
Stone's Heating and Air
08.2020 - 05.2021
Service Tech and Installation
5 Star Heating and Cooling
05.2018 - 02.2020
Service Technician
Valdosta Mechanical Company
06.2017 - 05.2018
Associate of Applied Science - HVAC Installation And Repair
Wiregrass Georgia Technical College
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