Ron Frankfather
Union City,United States
Summary
Currently a locator for California Water Service. Formerly held positions ranging from Field Service Representative , Utility Worker and have assisted and cross trained in several other positions within the company . Proficient in locating and leak detection of water mains and services and other assets and other areas of the water distribution system. Successfully trained new locators and new temporary workers and new utility worker. Optimizing performance and ensuring compliance with regulations. Committed to continuous learning and adapting to the evolving industry.
Experienced with underground utility detection and safety protocols. Utilizes advanced equipment to accurately locate and mark utilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Locator, Field Service Representative
California Water Service
Menlo Park, CA
06.2022 - Current
- Achieved high levels of customer satisfaction through effective communication and consistent delivery of accurate locates.
- Enhanced workplace safety with strict adherence to company guidelines, OSHA regulations, and local laws.
- Provided support during emergency situations requiring immediate locating services to prevent further damage or disruption.
- Improved team efficiency by training new locators on best practices and proper use of equipment.
- Collaborated with construction crews for successful completion of projects while minimizing risk to underground assets.
- Optimized locator performance through regular equipment calibration and maintenance checks.
- Developed strong relationships with clients through excellent customer service and prompt resolution of concerns.
- Adapted quickly to changes in project scope or requirements, adjusting locate strategies as needed for optimal results.
- Managed workload effectively by prioritizing tasks based on urgency, complexity, and resource availability.
- Located underground utilities accurately by using advanced equipment and mapping techniques.
- Utilized GPS technology alongside traditional locating methods for enhanced accuracy in challenging environments.
- Stayed current on industry trends by attending seminars, workshops, and conferences related to locating practices and technologies.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Read blueprints and schematics to correctly place equipment.
Water Distribution Operator
California Water Service
Menlo Park, CA
06.2022 - Current
- Operated and maintained water distribution systems to ensure compliance with regulatory standards.
- Conducted routine inspections of pipelines and valves, identifying and resolving issues efficiently.
- Collaborated with team members to implement water quality testing procedures, ensuring accurate results.
- Assisted in the training of new staff on safety protocols and operational procedures for water distribution.
- Managed emergency response efforts during service interruptions, minimizing impact on customer services.
Customer Service Field Representative
California Water Service
Menlo Park, CA
06.2022 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Conducted field inspections to assess service quality and compliance with company standards.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery efficiency.
- Trained new representatives on customer service protocols and company policies to ensure consistent performance.
- Maintained accurate records of customer accounts, ensuring timely updates and efficient retrieval when needed.
Mechanic
North American Motors
Hayward, CA
08.2020 - 06.2021
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Mechanic
Big O Tires
Dublin, CA
04.2017 - 07.2020
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
General Education -
Milpitas High School
Milpitas, CA06-2003
Skills
- GIS software proficiency
- Power tool operation
- Hand tool proficiency
- Basic repair skills
- Lockout and tagout procedures
- First aid and CPR
- Valve operation mastery
- Emergency response readiness
- Leak detection
- Water main repairs
- Water meter management
- Water distribution
- Equipment operation
- Site inspection
- Underground utility locating
- Customer service
Certification
- Certified Utility Locator – Staking University or similar institutions.
- Forklift Certification
- CPR/AED Certification
- State-Specific Flagger Certification – Various State Departments of Transportation.
- Distribution System Operation and Maintenance Certificate (D2)
- Confined Space Entry Training Certificate – Occupational Safety and Health Administration (OSHA).
- State Driver's License
- Tank coating inspector certification
- Water system treatment certification (T1)
Timeline
Locator, Field Service Representative
California Water Service
06.2022 - Current
Water Distribution Operator
California Water Service
06.2022 - Current
Customer Service Field Representative
California Water Service
06.2022 - Current
Mechanic
North American Motors
08.2020 - 06.2021
Mechanic
Big O Tires
04.2017 - 07.2020
General Education -
Milpitas High School