Ron Garcia
Huntington Beach,CA
Summary
Detail-oriented Assistant Manager offers more than Twenty-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, planning and decision-making skills. Managed in a Union Environment working with Shop Stewards, business agents and union members daily.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Tforce Freight
Pico Rivera , CA
04.2021 - 08.2023
- Managed Operations which included 2 Operations Managers, 4 Dock Supervisors, and 80 Union Employees. Including jobs relating to HR and Payroll.
- Using ADP oversaw the payroll of 80 employees including proper pay rate adjustments, timecard approvals, and payroll corrections.
- Over 20 years total experience managing within a Union Environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations, through daily Pre and post Shift meetings..
- During Pre shift meetings, provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- During Post shift meetings, conducted regular performance reviews for employees to identify areas of improvement, as well as reviewed how the game plan set during the pre shift was executed.
- Coordinated with other departments such as sales, dispatch, dock, and mechanics to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies, by developing a weekly safety action plan that included daily safety activities that the junior management team would implement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize and safely integrate them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals. Key Quality Indicators.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards, such as re-using quality tools effectively rather than just purchasing new ones.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Assistant Manager
UPS Freight
Commerce, CA
02.2019 - 04.2021
- Managed daily scheduling, planning, linehaul and dock operations. Junior Members I managed were two operation managers, 6 dock supervisors, and 50 employees
- Assisted in Human Resource functions, such as on and offboarding, training, and conflict resolution.
- Managed Payroll for 50 employees, and assisted payroll in any issues with employee timecards.
- Supervised daily operations including scheduling shifts, assigning duties.
Project Management Specialist
UPS Freight
Commerce, CA
11.2017 - 02.2019
- Developed project plans, monitored progress and reported on key performance indicators for the companies Electronic Cross Dock System
- Managed day-to-day operational aspects of projects including budgeting, scheduling and resource allocation, including training schedules for 16 trainers, rental and flight budgets and coordinating travel between all trainers.
- Drafted detailed project reports outlining progress, successes, challenges and risks associated with the project.
- Worked with various Operations within UPS Freight to train the Electronic Cross Dock system across all buildings.
Inbound/Outbound Operations Supervisor
UPS Freight
Commerce, CA
08.2015 - 11.2017
- Developed and managed a team of 20 union operations employees to ensure daily objectives were met, which include unloading and loading of shipments damage and exception free.
- Utilized the delivery planner to plan and route shipments in the city efficiently and effectively.
- Reviewed and analyzed customer service metrics, such as average handle time, bring backs and missed appointments, to identify areas for improvement.
- Created and maintained an effective training program for new hires to help them quickly become productive members of the team.
Revenue Recovery Supervisor
UPS
Cerritos, CA
10.2002 - 08.2015
Tforce
- Analyzed customer accounts for discrepancies and errors.
- Reviewed billing documents for accuracy and completeness.
- Provided recommendations on process improvements related to revenue recovery operations.
- Performed data entry tasks associated with customer accounts.
- Investigated customer complaints in a timely manner.
- Managed 20 employees that had the daily task of auditing customers to ensure correct size and weights were billed.
- Assisted in implementing overhead dimensioners to properly capture the size of all shipped products, to ensure the cube of the trailer was maximized.
Education
Associate of Arts - Marketing
Long Beach City College
Long Beach, CA07.2000
Skills
- Employee Scheduling
- Operations Management
- Task Delegation
- Recruiting and Interviewing
- Employee Performance Evaluations
- Business Development Understanding
- Business Planning
- Schedule Oversight
- Staff Supervision
- Customer Rapport
- Sales and Marketing
- Cost Control
- Strategic Planning
- Hiring and Training
- 20 Plus Years Experience managing and working Union employees, and Business Agents
- Policy Administration
- Staff Training and Development
- Staff Development
- Orientation and Training
- Microsoft Office Expertise
- Training and Development
- Team Motivation
Timeline
Assistant Manager
Tforce Freight
04.2021 - 08.2023
Assistant Manager
UPS Freight
02.2019 - 04.2021
Project Management Specialist
UPS Freight
11.2017 - 02.2019
Inbound/Outbound Operations Supervisor
UPS Freight
08.2015 - 11.2017
Revenue Recovery Supervisor
UPS
10.2002 - 08.2015
Associate of Arts - Marketing
Long Beach City College
References
Samuel Jimenez- Samjimenez2@gmail.com- Manager Tforce Freight, Manager Yellow Freight
Gabriela Hinojosa- (323) 350-0494- Manager Tforce Freight
Andrew Isas- (562)746-6763 Manager Tforce Freight
Jennifer Keeler- (717) 205-7674 Industrial Engineering Tforce Freight
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