A seasoned Principal Engineer with a proven track record at Delta Air Lines, I excel in research and analysis, and project team leadership. My expertise in engineering documentation and cross-functional collaboration led to significant project efficiencies and quality enhancements. Skilled in mentoring teams and optimizing design methodologies, I drive projects to successful completion with a keen customer focus.
Experienced engineering professional with strong background in designing and implementing innovative solutions. Skilled in project management, systems integration, and advanced problem-solving. Known for fostering team collaboration and adaptability, ensuring seamless project execution and results. Reliable and focused on driving technical excellence and organizational success.
• Performed onsite installation, modification and maintenance of systems and equipment (thermoforming and injection molding).
• Examined onsite faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction or production errors.
• Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
• Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
• Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
• Scheduled service calls according to customer location and urgency of need.
• Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
• Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
• Consulted with clients on best practices for equipment use, contributing to improved longevity and operational efficiency.
• Facilitated communication between office personnel, subcontractors, and customers.
• Presented at industry conferences to showcase company products while building brand awareness within the marketplace.
• Delivered essential technical training to sales and customer installation teams, ensuring a knowledgeable workforce capable of promoting product benefits to potential clients.
• Facilitated smooth product installations with thorough pre-and post-sales engineering assistance.
• Monitored industry trends to identify new opportunities for product development or enhancements in existing offerings.
• Implemented best practices for customers for product installations.