Summary
Overview
Work History
Education
Skills
Timeline
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Ron Glasco

Highland Park,IL

Summary

Over 25 years of customer service experience with a proven ability to meet and exceed responsibilities. Demonstrated exceptional skill in inside sales, including cold calling, prospecting, and pricing negotiations. Recognized for building strong referral networks and taking on increased responsibilities. Committed to delivering results with integrity and determination.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Robert Bosch Tool
Mount Prospect, IL
01.2025 - 05.2025
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

Visual Comfort
Skokie, IL
12.2021 - 08.2024
  • Effectively handled a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assigned.
  • Accurately processed quotes, orders and returns.
  • Followed through with customer inquiries, ensuring a high level of customer satisfaction.
  • Resolved routine customer issues independently, escalating queries and concerns to managers, as appropriate.
  • Actively participated in training involving our lighting products, systems and design.
  • Always professional with customers, team members and all levels of leadership.
  • EDI, AS400, ERP and JDE experience.

Customer Sales Representative

U S Tsubaki
Wheeling, IL
02.2006 - 06.2020
  • Territory management of the eastern sales region supports distributors and OEMs. Quotation of custom roller chains, sprockets, and power transmission components using a variety of resources.
  • Assist outside sales with reporting and the follow-up of key quotations. Phone technical support, including catalog and made-to-order items. Configuration of custom and stock roller chain and sprocket orders.
  • Received extensive hands-on training in roller chain production, alteration, and sprocket manufacturing. Use of the QAD-CRM material requirement planning system and the Microsoft suite (Outlook, Excel, Access, and Word).
  • Assisting customers with requests such as quotes, orders, follow-up, and inventory reviews Solve problems, credits, debits, and RGA’s (return goods authorizations).
  • Communicate special customer requirements to operations, monitor pricing and inventory agreements, support assigned members of sales, and work with teams to solve customer issues.
  • Trained to assume an outside sales position, including traveling to territory for sales calls, onsite troubleshooting, customer training, and end-user machine evaluation.

Education

High School -

G.N.Tremper H.S.
Kenosha, WI
01.1983

Skills

  • Call center operations
  • Customer service
  • Territory management
  • Order processing
  • Customer relationship management
  • EDI transactions

Timeline

Customer Service Representative

Robert Bosch Tool
01.2025 - 05.2025

Customer Service Representative

Visual Comfort
12.2021 - 08.2024

Customer Sales Representative

U S Tsubaki
02.2006 - 06.2020

High School -

G.N.Tremper H.S.

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