Summary

Overview

Work History

Education

Skills

Certification

CORE COMPETENCIES

Timeline

Ron Hammond

Implementation Project Manager

Houston,TX

Summary

Tech-savvy Implementation Project Manager with 13 years of hands-on experience gathering requirements and verifying completed hardware and software deployments within budget and schedule. Expertise in IT project management, agile development and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions and logistical considerations.

Overview

years of professional experience

Certifications

Work History

Implementation Project Manager (Contract)

Hemmersbach LLC

04.2025 - 08.2025

Spearheaded the multi-state implementation of enterprise-level onsite support services, overseeing onboarding, compliance, and field operations across North America and the EU.
Constructed operational workflows for over 50 technicians, integrating with EEG and ServiceNow to streamline ticket lifecycle and improve resolution speed and increasing first day deployment efficiency by 35% over project timeline.
Managed client communications and daily escalations to ensure KPI alignment and ongoing SLA performance while streamlining scheduling across 5+ regions and implementing change control processes, reducing SLA violations by 22%.
Led readiness reviews and knowledge transfer for new regional dispatching procedures to reduce service delays.
Coordinated with logistics, HR, and executive leadership to meet contract deliverables and staffing targets ahead of schedule.
Leveraged Power BI to develop real-time executive dashboards, enabling data-driven decisions through visual insights on field engineer performance, SLA trends, and operational bottlenecks and project tollgates.
Supported live reporting through Smartsheet and Excel automation to monitor project health and enhance stakeholder visibility.
Developed project plans identifying key issues, approaches and performance metrics.

Production Planner

Zones, LLC

Carol Stream, Illinois

09.2023 - 12.2024

Managed order-to-delivery execution for IT hardware and software across supply chain locations.
Maintained optimal inventory while minimizing obsolescence and excess stock. Monitor aging items and plan inventory rotations and forecasts to meet SLA-driven rollout timelines.
Negotiated with multi-tier suppliers to secure competitive pricing, timely delivery, favorable payment terms, and return privileges.
Created SOW’s and executed POs based on pricing, lead times, SKU-level demand, and warehouse distribution logic.
Coordinated with manufacturers and distributors to forecast inventory needs, track performance, and escalate delivery issues.
Leveraged Oracle WMS Cloud to coordinate production schedules, real-time inventory visibility, and streamlined fulfillment workflows across multiple distribution centers.
Managed delivery of TSC projects from inventory through fulfillment, including ITAD and repair services.
Collaborated with PMO to onboard projects and ensure SLA alignment with SOW requirements.
Handled intra-departmental coordination, documentation, and resolution of production escalations.
Directed large-scale enterprise support projects involving MNPI during client integrations and sourcing activities and managing procurement workflows, ensuring secure data management and aligning with corporate standards.
Collaborated with global stakeholders to manage MNPI in procurement workflows, aligning compliance with regional and corporate standards.
Developed confidential reporting dashboards to track MNPI-sensitive deliverables, providing visibility for stakeholders across three continents.

Software Implementation Specialist (Contract)

Ethisphere, LLC

Chicago, IL

10.2022 - 03.2023

Lead day-to-day SaaS implementation operations including SOW management, HRIS/SSO integration, and DevOps alignment.
Resolved 25–50 daily support calls while contributing to analytics and proactive risk mitigation.
Directed end-to-end implementation of SaaS governance platforms for enterprise clients, ensuring milestones met within scope and budget.
Managed cross-functional delivery teams, coordinated schedules, and enforced change control processes.
Implemented client-specific configurations, integrating API and dashboard components for better data visualization and compliance reporting.
Increased client satisfaction score by 22% through enhanced onboarding and feedback integration.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Senior Project Manager / Post Sales Engineer

Xerox Business Solutions Midwest

07.2018 - 08.2022

Supported internal project controls and reporting for sales engineering handoffs, issue tracking, and SLA reporting.
Conducted site surveys, system testing, and end-user education to maximize long-term satisfaction and reduce support escalations while customizing SAP ME functionalities to meet Xerox’s high-volume print and component production needs, improving traceability and efficiency.
Improved CRM adoption by 40% through structured onboarding, user training, and stakeholder coaching.
Delivered customized installation strategies for Managed Print Services (MPS) environments, coordinating with internal tech teams and vendor partners.
Collaborated cross-functionally to integrate SAP ME with PP, MM, QM and WM modules, ensuring real-time visibility into material usage, order status, and quality checkpoints.
Managed 15–20 enterprise software/hardware implementation projects ranging from $150K to $25M, ensuring seamless post-sales transitions from pre-sales teams to Go-Live.
Assisted in data migration and onboarding activities during legacy system transitions, ensuring minimal disruption to client workflows.
Utilized SAP WMS to monitor serialized inventory, track service parts globally/regionally and support real-time field technician dispatch and replenishment.
Conducted end-user training, developed documentation, and designed scalable support procedures to sustain production and maintenance operations..
Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.

Senior Implementation Project Manager

Fleetmatics, Inc/Verizon Telematics

Rolling Meadows, IL

06.2016 - 05.2018

Delivered end-to-end SaaS onboarding for 50+ small to mid-sized business clients, driving adoption of GPS fleet management tools and improving client time-to-value.
Led virtual implementation sessions, configuring client portals, devices, and dashboards based on unique fleet operations, business rules, and compliance requirements.
Partnered with Sales Engineers and Support to resolve technical issues pre- and post-deployment, maintaining a 95% satisfaction score across 200+ users.
Supported post-acquisition integration efforts, ensuring seamless operational alignment and accelerated value realization across acquired entities.
Partnered with cross-functional teams to execute M&A-related initiatives, including financial analysis, process harmonization, and strategic planning for seamless client adoption.
Reduced average implementation cycle time by 22% by optimizing the kick-off-to-training workflow and standardizing onboarding templates.
Provided remote guidance on hardware installation, mapping integrations, and reporting customization to enable real-time visibility and ROI tracking.

Implementation Specialist / Application Analyst

USA Vein Clinics

10.2015 - 06.2016

Led cross-functional onboarding and go-live planning for new clinic locations, ensuring seamless implementation of EHR, scheduling, and billing systems.
Coordinated technical workflows between IT, compliance, facilities, and clinical teams to operationalized infrastructure and systems across 20+ new sites.
Managed data readiness, system access, and user provisioning for front desk and clinical staff, reducing onboarding time and minimizing disruptions.
Partnered with software vendors and internal stakeholders to integrate imaging platforms and documentation tools into clinical workflows.
Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
Facilitated EMR training rollout and compliance alignment, supporting physicians and staff through hands-on guidance and remote troubleshooting.