Summary
Overview
Work History
Education
Skills
Certification
CORE COMPETENCIES
Timeline
Generic

Ron Hammond

Implementation Project Manager
Houston,TX

Summary

Tech-savvy Implementation Project Manager with 13 years of hands-on experience gathering requirements and verifying completed hardware and software deployments within budget and schedule. Expertise in IT project management, agile development and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions and logistical considerations.

Overview

14
14
years of professional experience
2
2
Certifications

Work History

Implementation Project Manager (Contract)

Hemmersbach LLC
04.2025 - 08.2025
  • Spearheaded the multi-state implementation of enterprise-level onsite support services, overseeing onboarding, compliance, and field operations across North America and the EU.
  • Constructed operational workflows for over 50 technicians, integrating with EEG and ServiceNow to streamline ticket lifecycle and improve resolution speed and increasing first day deployment efficiency by 35% over project timeline.
  • Managed client communications and daily escalations to ensure KPI alignment and ongoing SLA performance while streamlining scheduling across 5+ regions and implementing change control processes, reducing SLA violations by 22%.
  • Led readiness reviews and knowledge transfer for new regional dispatching procedures to reduce service delays.
  • Coordinated with logistics, HR, and executive leadership to meet contract deliverables and staffing targets ahead of schedule.
  • Leveraged Power BI to develop real-time executive dashboards, enabling data-driven decisions through visual insights on field engineer performance, SLA trends, and operational bottlenecks and project tollgates.
  • Supported live reporting through Smartsheet and Excel automation to monitor project health and enhance stakeholder visibility.
  • Developed project plans identifying key issues, approaches and performance metrics.

Production Planner

Zones, LLC
Carol Stream, Illinois
09.2023 - 12.2024
  • Managed order-to-delivery execution for IT hardware and software across supply chain locations.
  • Maintained optimal inventory while minimizing obsolescence and excess stock. Monitor aging items and plan inventory rotations and forecasts to meet SLA-driven rollout timelines.
  • Negotiated with multi-tier suppliers to secure competitive pricing, timely delivery, favorable payment terms, and return privileges.
  • Created SOW’s and executed POs based on pricing, lead times, SKU-level demand, and warehouse distribution logic.
  • Coordinated with manufacturers and distributors to forecast inventory needs, track performance, and escalate delivery issues.
  • Leveraged Oracle WMS Cloud to coordinate production schedules, real-time inventory visibility, and streamlined fulfillment workflows across multiple distribution centers.
  • Managed delivery of TSC projects from inventory through fulfillment, including ITAD and repair services.
  • Collaborated with PMO to onboard projects and ensure SLA alignment with SOW requirements.
  • Handled intra-departmental coordination, documentation, and resolution of production escalations.
  • Directed large-scale enterprise support projects involving MNPI during client integrations and sourcing activities and managing procurement workflows, ensuring secure data management and aligning with corporate standards.
  • Collaborated with global stakeholders to manage MNPI in procurement workflows, aligning compliance with regional and corporate standards.
  • Developed confidential reporting dashboards to track MNPI-sensitive deliverables, providing visibility for stakeholders across three continents.

Software Implementation Specialist (Contract)

Ethisphere, LLC
Chicago, IL
10.2022 - 03.2023
  • Lead day-to-day SaaS implementation operations including SOW management, HRIS/SSO integration, and DevOps alignment.
  • Resolved 25–50 daily support calls while contributing to analytics and proactive risk mitigation.
  • Directed end-to-end implementation of SaaS governance platforms for enterprise clients, ensuring milestones met within scope and budget.
  • Managed cross-functional delivery teams, coordinated schedules, and enforced change control processes.
  • Implemented client-specific configurations, integrating API and dashboard components for better data visualization and compliance reporting.
  • Increased client satisfaction score by 22% through enhanced onboarding and feedback integration.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Senior Project Manager / Post Sales Engineer

Xerox Business Solutions Midwest
07.2018 - 08.2022
  • Supported internal project controls and reporting for sales engineering handoffs, issue tracking, and SLA reporting.
  • Conducted site surveys, system testing, and end-user education to maximize long-term satisfaction and reduce support escalations while customizing SAP ME functionalities to meet Xerox’s high-volume print and component production needs, improving traceability and efficiency.
  • Improved CRM adoption by 40% through structured onboarding, user training, and stakeholder coaching.
  • Delivered customized installation strategies for Managed Print Services (MPS) environments, coordinating with internal tech teams and vendor partners.
  • Collaborated cross-functionally to integrate SAP ME with PP, MM, QM and WM modules, ensuring real-time visibility into material usage, order status, and quality checkpoints.
  • Managed 15–20 enterprise software/hardware implementation projects ranging from $150K to $25M, ensuring seamless post-sales transitions from pre-sales teams to Go-Live.
  • Assisted in data migration and onboarding activities during legacy system transitions, ensuring minimal disruption to client workflows.
  • Utilized SAP WMS to monitor serialized inventory, track service parts globally/regionally and support real-time field technician dispatch and replenishment.
  • Conducted end-user training, developed documentation, and designed scalable support procedures to sustain production and maintenance operations..
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.

Senior Implementation Project Manager

Fleetmatics, Inc/Verizon Telematics
Rolling Meadows, IL
06.2016 - 05.2018
  • Delivered end-to-end SaaS onboarding for 50+ small to mid-sized business clients, driving adoption of GPS fleet management tools and improving client time-to-value.
  • Led virtual implementation sessions, configuring client portals, devices, and dashboards based on unique fleet operations, business rules, and compliance requirements.
  • Partnered with Sales Engineers and Support to resolve technical issues pre- and post-deployment, maintaining a 95% satisfaction score across 200+ users.
  • Supported post-acquisition integration efforts, ensuring seamless operational alignment and accelerated value realization across acquired entities.
  • Partnered with cross-functional teams to execute M&A-related initiatives, including financial analysis, process harmonization, and strategic planning for seamless client adoption.
  • Reduced average implementation cycle time by 22% by optimizing the kick-off-to-training workflow and standardizing onboarding templates.
  • Provided remote guidance on hardware installation, mapping integrations, and reporting customization to enable real-time visibility and ROI tracking.

Implementation Specialist / Application Analyst

USA Vein Clinics
10.2015 - 06.2016
  • Led cross-functional onboarding and go-live planning for new clinic locations, ensuring seamless implementation of EHR, scheduling, and billing systems.
  • Coordinated technical workflows between IT, compliance, facilities, and clinical teams to operationalized infrastructure and systems across 20+ new sites.
  • Managed data readiness, system access, and user provisioning for front desk and clinical staff, reducing onboarding time and minimizing disruptions.
  • Partnered with software vendors and internal stakeholders to integrate imaging platforms and documentation tools into clinical workflows.
  • Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Facilitated EMR training rollout and compliance alignment, supporting physicians and staff through hands-on guidance and remote troubleshooting.

Education

Bachelor of Science - Criminal Justice

University of Illinois Chicago
Chicago, IL
05.2000

Skills

Databases & Analytics: PostgreSQL, SQL Server, Snowflake, PGAnalyze, Splunk,Power/Sigma BI,SAP ERP,SAP 4HANA

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Certification

LEAN Six Sigma Green Belt – Villanova University

CORE COMPETENCIES

  • SaaS/Hardware Implementation
  • Project Lifecycle Management/SDLC
  • Change Management
  • Client Onboarding & Stakeholder Engagement
  • KPI/SLA Compliance
  • Team Leadership

Timeline

Implementation Project Manager (Contract)

Hemmersbach LLC
04.2025 - 08.2025

Production Planner

Zones, LLC
09.2023 - 12.2024

Software Implementation Specialist (Contract)

Ethisphere, LLC
10.2022 - 03.2023

Senior Project Manager / Post Sales Engineer

Xerox Business Solutions Midwest
07.2018 - 08.2022

Senior Implementation Project Manager

Fleetmatics, Inc/Verizon Telematics
06.2016 - 05.2018

Implementation Specialist / Application Analyst

USA Vein Clinics
10.2015 - 06.2016

Bachelor of Science - Criminal Justice

University of Illinois Chicago

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Ron HammondImplementation Project Manager