Ronald Huth
Palm Coast,FL
Summary
Adept at managing high-stress situations, and leveraged the expertise in Computer-Aided Dispatch and exceptional teamwork skills at Volusia County Sheriff's Office to enhance emergency response efficiency. The proactive approach in continuous learning and collaboration significantly improved call processing accuracy, contributing to a safer community.
Certified Public Safety Telecommunicator offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Certified Public Safety Telecommunicator offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies
Overview
31
31
years of professional experience
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
Volusia County Sheriffs Office
11.1996 - Current
- Participated in quality assurance programs, identifying opportunities for improvement and implementing corrective actions when necessary.
- Provided essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Collaborated with fellow co workers to ensure seamless shift transitions, maintaining uninterrupted service for callers.
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Promoted a positive work environment through active participation in team meetings, trainings, and professional development courses.
- Improved call response times by efficiently triaging emergency calls and dispatching appropriate resources.
- Supported ongoing training initiatives by participating in scenario-based exercises and providing constructive feedback to peers.
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Boosted operational efficiency by staying current on emerging technologies, tools, and trends within public safety telecommunications.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Reinforced interdepartmental collaboration by working closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
- Assisted in updating department policies and procedures, promoting compliance with industry standards and best practices.
- Consistently met strict performance metrics related to call processing speed, accuracy, and overall customer satisfaction ratings.
- Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Certified 911 Public Safety Telecommunicator
City of Deltona
01.1994 - 11.2011
- Participated in quality assurance programs, identifying opportunities for improvement and implementing corrective actions when necessary.
- Provided essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Collaborated with fellow co workers to ensure seamless shift transitions, maintaining uninterrupted service for callers.
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Promoted a positive work environment through active participation in team meetings, trainings, and professional development courses.
- Improved call response times by efficiently triaging emergency calls and dispatching appropriate resources.
- Supported ongoing training initiatives by participating in scenario-based exercises and providing constructive feedback to peers.
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Boosted operational efficiency by staying current on emerging technologies, tools, and trends within public safety telecommunications.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Reinforced interdepartmental collaboration by working closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
- Assisted in updating department policies and procedures, promoting compliance with industry standards and best practices.
- Consistently met strict performance metrics related to call processing speed, accuracy, and overall customer satisfaction ratings.
- Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Education
High School Diploma -
Patchogue-Medford High School
Medford, NY06.1985
Skills
- Call prioritization
- Computer-Aided Dispatch
- Data entry proficiency
- Incident documentation
- Problem-Solving
- Time Management
Accomplishments
- Achieved purchasing chairs for Deltona Fire Dispatch by introducing all the different chairs.
- Achieved purchasing and utilizing a new CAD by working with different CAD vendors.
- Supervised team of 3 staff members.
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer -Past
- EMD - Emergency Medical Dispatch
- Licensed Emergency Medical technician - since 1990
- Licensed CPR -2024
Timeline
Certified 911 Public Safety Telecommunicator
Volusia County Sheriffs Office
11.1996 - Current
Certified 911 Public Safety Telecommunicator
City of Deltona
01.1994 - 11.2011
High School Diploma -
Patchogue-Medford High School
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer -Past
- EMD - Emergency Medical Dispatch
- Licensed Emergency Medical technician - since 1990
- Licensed CPR -2024
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