Ron Jones
Angels Camp,California
Summary
Dynamic professional with extensive experience at BNSF Railroad and Safeway, excelling in customer service and safety compliance. Proven track record in leadership and problem-solving, enhancing team performance and operational efficiency. Skilled in railroad signaling and conflict resolution, fostering a culture of excellence and accountability while driving sales and ensuring punctuality.
Overview
49
49
years of professional experience
Work History
Railroad Conductor
BNSF Railroad
01.1998 - 01.2020
- Conducted regular safety briefings to ensure crew awareness of protocols and emergency procedures.
- Monitored train schedules to maintain punctuality and coordinate logistics effectively.
- Executed freight handling procedures to guarantee secure loading and unloading of cargo.
- Trained new crew members on operational procedures and safety regulations to enhance team performance.
- Executed seamless train operations by adhering to schedules and ensuring timely departures.
- Monitored crew performance to maintain safety standards and operational efficiency.
Salesperson
Frito-Lay Inc.
04.1984 - 07.1994
- Conducted market research to identify customer preferences and optimize product offerings.
- Managed territory effectively, ensuring all areas received adequate attention and support.
- Developed product knowledge through continuous learning to enhance customer interactions.
- Generated leads by implementing targeted outreach strategies and community engagement.
- Developed and maintained detailed knowledge of Frito-Lay product lines and market trends.
- Conducted market research to identify new sales opportunities and customer preferences.
Store Manager
Safeway
06.1971 - 05.1984
- Led team development initiatives, fostering a culture of continuous improvement among staff.
- Implemented effective visual merchandising strategies, enhancing product presentation throughout the store.
- Optimized inventory management processes, reducing stock discrepancies and improving accuracy.
- Conducted regular training sessions for employees, focusing on customer service excellence and sales techniques.
- Evaluated sales performance regularly, identifying trends to inform strategic decision-making.
- Developed and maintained operational compliance with health and safety regulations.
- Streamlined budgeting processes, ensuring financial targets were met consistently.
- Fostered a positive team environment through recognition and support of individual contributions.
- Managed supplier relationships, negotiating favorable terms to enhance product availability.
- Created promotional displays that increased customer engagement and drove sales.
- Monitored staffing levels, adjusting schedules to meet peak customer demand effectively.
- Collaborated with district management to develop strategic plans for store growth.
- Implemented loss prevention strategies, reducing shrinkage and safeguarding store assets.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Communicated with train dispatchers to obtain and adjust directions.
- Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
- Performed daily inspections on switches.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
- Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
- Conducted comprehensive safety briefings for crew members before each trip, promoting a culture of safety awareness among colleagues.
- Led team training initiatives to enhance staff skills and improve overall performance.
- Implemented visual merchandising strategies that increased product visibility and customer engagement.
Education
Bachelor of Science - Industrial And Organizational Psychology
University of San Francisco
San Francisco, CA06.1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Railroad signaling understanding
- Time management
- Leadership qualities
- Timetable adherence
- Safety regulations compliance
- Train operation
- Conflict resolution techniques
Timeline
Railroad Conductor
BNSF Railroad
01.1998 - 01.2020
Salesperson
Frito-Lay Inc.
04.1984 - 07.1994
Store Manager
Safeway
06.1971 - 05.1984
Bachelor of Science - Industrial And Organizational Psychology
University of San Francisco