Seasoned Owner/Operator with 27 years of expertise in Plumbing/Backflow Testing. Highly knowledgeable about residential and commerical plumbing market, with strong background in negotiating deals and generating up to $224,000 annually. Personable leader with strengths in guiding employees to elevate productivity and attracting loyal customers to increase profits.
Daily field work at customer locations fixing water heaters and replacing if needed, fixing heating systems, laid out rough-in from blueprints to finished product for residential and commerical customers.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Negotiated contracts with clients for products or services rendered.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Forecasted customer demand to set prices or credit terms for goods or services.
Master Trade Specialist - Plumbing
Home Depot
Dickson City, PA
09.2008 - 07.2018
Traveled to customer homes to handle at-home issues related to plumbing appliances.
Translated client needs into value proposition to generate sales and profit for company.
Developed and maintained relationships with customers and assisted in generating sales opportunities.
Education
High School Diploma -
Dunmore High School/Auto Mechanics Vocational
Dunmore, PA
05-1983
Skills
Operations Oversight
Staff Training, Hiring and Development
Payroll Processing
Rough-in work for faucets, toilets, furnaces, underground gaslines, overhead gaslines, bath remodeling, and backflow testing
Relationship building and customer service excellence
Backflow Testing Certification/Gas Line WardFlex Certification