Managed day-to-day operations, ensured safety standards and improved overall site productivity.
Trained, scheduled and evaluated site employees while fostering a positive team environment.
Implemented new Customer Retention Department.
Adhered to site budgets, managed resources and monitored expenses to ensure profitability.
Scheduled and managed daily production and coordinated with supervisors to ensure deadlines and expectations were being met or exceeded.
Managed resource maintenance and remediations.
Served as primary contact for stakeholders while operating autonomously to resolve all operational issues.
Estimator
Tennessee Industrial Printing, Inc. (TIPs)
Jackson, Tennessee
01.2023 - 01.2024
Served as estimator for a wide array of printing projects.
Learned and leveraged the Pace Management System to develop and finalize estimates.
Implemented new Customer Retention department.
Created approach to re-establish communication with previous customers.
The approach was designed to build customer relationships through personal communication with a focus on marketing TIPs growing capabilities and generating future revenues.
Provided support to various departments as needed, including quality control, customer service, scheduling and order entry.
Owner
Integrity Bindery
Orange, CA
01.2015 - 01.2023
Purchased Pacifico Bindery and launched Integrity Bindery.
Served as owner and CEO overseeing all bindery operations and employees.
Maintained and built upon a strong customer base.
Strengthened management team through servant leadership principles and practices.
Performed all Accounts Receivable/Payable Department responsibilities.
Provided 'hands on' management in daily business operations, including all aspects of estimating, order-entry and scheduling of all departments.
Encouraged a collaborative environment across all departments.
Managed all financial and human resources aspects of the company.
Ensured we 'lived up to our name' by providing quality products and integrity in all business practices.
Built and upheld our excellent reputation for quality and meeting our customer needs.
General Manager
Pacifico Bindery
Orange, CA
01.2002 - 01.2015
Managed a staff of over 60 employees.
Introduced a 'Quality First' system and created a Quality Control department for the company.
Managed all aspects of estimating, production and delivery of every project received.
Added several new capabilities to the company leading to rapid diversification and increased customer base.
Doubled the company’s revenues within six months; then, quadrupled the revenues after 18 months.
Expanded operations to include the addition and management of a second shift.
Established and maintained excellent rapport with current customer base.
Increased company’s customer base by developing relationships with new customers from top printing companies across Orange County.
Improved employee satisfaction levels with hands-on management style, employee engagement and effective conflict management / resolution skills.
Trained all new employees as well as mentored current employees to ensure the highest standards in customer satisfaction.
Plant Manager
Pietravalle Litho
Irvine, CA
01.2001 - 01.2002
Managed staff of 15 employees which included all production personnel, including Pre-Press, Pressroom and Bindery employees.
Performed all estimating, scheduling, purchasing, customer service and order-entry duties.
Identified and managed all outsourcing services for the company.
Bindery Division - Plant Manager
Industrial Printing Group
Santa Ana, CA
01.1991 - 01.2001
Controlled all aspects of the bindery division as well as the outsourcing of all bindery/finishing services at our off-site facility.
Directed the activities of the Shipping and Quality Control Departments.
Assisted the Estimating, Pre-Press, Pressroom and Digital Departments and planning of all projects requiring extensive bindery operations.
Served as a key component in the writing of ISO 9000 procedures and work instructions in support of the company’s pursuit of ISO certification.
Positioned the company to receive work that was printed by other printing companies, resulting in increased revenues and profits.
Managed a staff of over 25 employees.
Bindery Manager
Phoenix Press
Irvine, CA
01.1987 - 01.1991
Hired as an operator of cutters/folders and saddle stitchers.
Assigned additional responsibilities included inventory management and procurement of all required supplies / materials for the company.
Quickly promoted to Bindery Manager with a staff of over 40 employees.
Managed all day shift operations in Bindery and Letterpress Departments.
Ensured effective transition to night shift operations and maintained communication with key staff members on a nightly basis.
Assisted estimating department in all projects which required bindery operations.