Ron Louder, MIS, PMP, PMI-ACP,CSM

Successfully managed a diverse portfolio of projects, ensuring the development of a skilled workforce essential to Google's operational success.

• Developed and maintained a program plan, including timelines, road maps, resource allocation/capacity planning, budgets, and risk management strategies.
• Tracked and customized financial reporting for various stakeholders.
• Conducted quarterly review planning and fiscal budget preparation for all management projects and programs.
• Established cross-functional collaboration between learning management teams and other stakeholders.
• Managed a $5M budget for multiple concurrent projects, optimizing workforce development for global operations.
• Portfolio management activities, including executive and rhythm of business reporting.
• Responsible for vendor adherence to the SOW, RFP creation, purchase requests, and purchase order management.
• Implemented Smartsheet for resource allocation, enhancing project tracking, and efficiency.
• Delivered comprehensive risk mitigation strategies and tailored project charters to support business goals.
• Created customer reports leveraging data integration, queries, functions, and formulas.
• Managed change requests related to scope changes or requested modifications during the course of a project.
• Produced thorough, accurate and timely reports of project activities.
• Negotiated contracts with vendors to secure favorable terms and pricing.

Completed a Salesforce project for Amtrak's Intake Management System within established timelines and budget.

• Coordinated internal and vendor teams to effectively deploy new features, system updates, and fixes.
• Validated all releases in the toll gate system for compliance, leading to executive committee approval.
• Engaged in completing detailed security reviews alongside auditing teams.
• Optimized end-to-end process in Agile Development for a faster project completion timeline.
• Managed a team of engineers to ensure timely delivery of technical solutions.
• Delivered comprehensive training sessions on new technologies and systems to client staff.

Streamlined fund management processes by implementing SAP-based solutions over outdated Excel systems.

• Facilitated JAD sessions to align cross-functional teams effectively.
• Managed coordination, communication, and deliverables from various stakeholders.
• Created a streamlined process for requirements gathering that included analyst training on user story collection and UML workflow documentation, aiding in the development of architectural designs.
• Gained the support of executive sponsors to implement corrective action when required

Led the development of the GRC governance creation and application selection process.

• Authored structured project charter defining GRC goals.
• Developed detailed road map for governance, risk, and compliance.
• Designed centralized project management tool for enhanced productivity.

Implemented multiple transformation projects to increase sales and customer experience.

• Implemented customized eCommerce solutions using Salesforce CPQ.
• Collaborated with multiple external vendors to conduct the discovery phase for a configuration engine.
• Designed performance metrics to streamline the evaluation of vendors.
• Collaborated with cross-functional teams to collect requirements for proof of concept development.
• Moved Financial data analytics application to AWS Cloud.
• Coordinated SOW, project timelines, and action items to advance AI-driven mobile app development.
• Delivered comprehensive documentation for each step within the project lifecycle.
• Created comprehensive budgets for critical projects through vendor negotiations and teamwork with executives.

Led the ERP modernization project, ServiceNow HR implementation, AI Robotics pilot with Automation Anywhere, and automated the procurement and legal contract repositories.

• Facilitated ERP system evaluations, including SAP, Salesforce, Oracle, and Workday.
• Worked with the team to identify current program pain points across the corporate landscape.
• Executed a comprehensive review with the architecture team, leading to the ERP's target state environment.
• Identified capability gaps and implementation priorities.
• Held multiple vendor demos, follow-up QA, and subsequent proof of concepts.
• Coordinated vendor selection activities with the implementation partner.

Enhanced efficiency across HR services by introducing a centralized platform for managing and processing requests.

• Led the full life cycle deployment of the HR ServiceNow implementation.
• Implemented the Key Moments that Matter service catalog, content, workflow, and associated knowledge base to drive standardized service delivery and request transparency.
• Delivered executive-level status reports, and risk and issue response strategy.
• Managed working group sessions to refine the project delivery effort.
• Managed the cutover communication and hyper-care processes.

Executed Automation Anywhere system integrations within the Workday platform.

• Held a sprint planning session to identify processes that would produce cost, time, and efficiency gains using robotics.
• Documented process, user stories, and established low-level estimates per story.
• Created a sprint schedule based on the backlog, and held sprint reviews with the SME.
• Led the development of a BOT to realize efficiency gains in finance operations.

Executed implementations for Workday and Global Payroll.

• Managed the integration workstream to develop interfaces for HR Ops data in Workday to downstream systems.
• Workday implementation of Workday interfaces to different downstream systems.
• Manage issues and risks, reducing the total time to implementation.
• Implemented reporting and communication standards to formalize communication cadence, and decrease data reporting by five days.
• Delivered executive status reports on a weekly basis.
• Managed project timelines, ensuring on-time delivery, and cross-functional dependency alignment.
• Coordinate testing schedules with functional teams, testing teams, and vendors.
• Managed project cutover activities, guided control transition into production, and environment and operational handoff.

Payroll Project: Worked with various technical leads to implement the server infrastructure (VMs), submitted firewall requests, and developed network interfaces to pass banking files from internal folders to Citibank.

• Coordinated deployment of multiple payroll platforms, including ADP, BDO, and EY systems worldwide.
• Managed the schedule, created the communication plan, conducted the project kick-off meeting, and resolved all issues and risks.
• Created a test plan for end-to-end bank file testing, which decreased implementation time by 30 days.
• Directed deployment of technical resources to facilitate seamless payroll integrations.
• Managed development, analysis, and testing workstreams.

Coordinated implementation of Delta Global Technology Hub – Sub.

• Facilitated fit-gap analysis to align SAP Financial, Procurement, and HR workflows with new environment needs.
• Extended AP/AR/Supply Chain services such as Payroll, Invoice Works, Vendor onboarding, and Contracts to the new sub.
• Coordinated sessions with onshore and offshore teams to re-engineer business processes.
• Implemented vendor onboarding and ARIBA changes for a new location.
• Logged critical decisions, risks, and issues for project transparency.
• Created and communicated project timelines to various teams.
• Managed changes for ESS/MSS using backend and front-end Fiori changes.
• Lead the effort to integrate HR master data with the internal applications system.
• Reengineered success factors and LMS integration to push data to downstream applications.

ServiceNow HR implementation.

• Implemented the ServiceNow HR module to modernize the HR request process.
• Identified service requests from each department to streamline processes.
• Added automated SLA notifications to improve service delivery.
• Coordinated with the team to implement and improve the agile development process.
• Implemented Edge Encryption Servers to improve data security.
• Facilitated coordination among VM, Networking, Database, and Security teams for seamless project execution.
• Coordinated regression, UAT testing, and deployments with the implementation partner.

Executed professional services initiatives such as Salesforce application development, SAP HANA implementations, program management support, helpdesk support, and application modernization.

SAP HANA

• Oversaw end-to-end management of SAP HANA data visualization implementation.
• Led fit gap workshops to identify project scope.
• Served as a liaison between technical teams and customers.
• Supervised completion of project deliverables.
• Managed project risks and mitigated issues.

Salesforce Service Desk implementation.

• Salesforce Project Manager with hands-on application development experience.
• Gathered requirements from multiple teams.
• Designed the security model for user access to objects, fields, and records.
• Worked with developers to customize the business processes and flows.
• Designed record layout for object record types.
• Developed a report and dashboard development.
• Custom object and field configuration.

Service Desk Implementation (COTS, Web Services, Database Integration) (Version One)

• Facilitated interactions with various departments throughout the enterprise.
• Worked with the app team and vendor to overcome the BI reporting server's configuration challenges.
• Managed the infrastructure build-out of COTS servers.
• Designed mitigation strategy.

VTRAK Modernization:

• Facilitated customer JAD sessions to gather requirements.
• Collaborated with architect and team lead on middleware design transaction state diagram.
• Directed initiative to deliver wireframes and use cases for end-user dashboard.

Developed Java-based solutions within the TIBCO service environment using Jira for task management.

• Oversaw development and execution of release plans.
• Developed an organized and efficient backlog.
• Technical Specification Document Development.
• Developed efficient sprint plans.
• Facilitated daily stand-up meetings to enhance team collaboration.
• Developed status reports summarizing overall progress, scheduled milestones, issues, and action items for VP and functional managers.
• Conducted TIBCO developer training to boost programming skills.
• Streamlined acquisition of hardware for physical architecture needs of projects.
• Addressed project issues and escalated when needed.
• Established CoE framework.

Website Redesign and Data Information Architecture Restructuring (Drupal, .NET, SQL).

• Constructed a robust web platform using Drupal technology.
• Facilitated decision-making processes for wireframe structures and design layouts.
• Streamlined coordination of UX vendor milestones, deliverable tracking, and invoice management.
• Utilized experience from previous projects to support Architect in designing information layer for web queries.
• Developed test plan and script for sprint execution.
• Managed a portfolio of critical technical and digital communication projects.
• Facilitated successful adoption of Agile and Scrum frameworks in conjunction with VersionOne.
• Optimized development processes through SCRUM methodology adoption.
• Drove continuous improvement through effective Agile coaching.
• Acquired valuable input from retrospective sessions.

Mergers and Acquisitions: Global SAP ERP Deployment with EDI and TIBCO Integrations.

• Supervised several projects collectively valued at $6.5 million.
• Executed a comprehensive portfolio of 80 middleware initiatives.
• Coordinated comprehensive infrastructure integration utilizing TIBCO solutions.
• Enabled seamless middleware integrations to support legacy system operations.
• Generated a framework to present vital Key Performance Indicators succinctly.
• Implemented processes and procedures to advance complicated projects.
• 95% schedule and 100% budget KPI success rate.
• Developed tailored SDLC solutions through strategic customization.
• Resolved issues and mitigated risks with team leaders.
• Conveyed project progress to senior management and key stakeholders.

Integrated Tibco Business Works and Business Events rules engine for streamlined processes. Implemented Oracle Exadata to improve data management.

• Directed implementation of Cloud solutions to aid development initiatives.
• Managed infrastructure, eCommerce, and proof-of-concept projects.
• Led weekly cross-functional meetings to sustain project momentum.
• Coordinated scope, resources, schedules, and communication for active projects.
• Utilize techniques to achieve strategic program goals (i.e., unified reporting, value chain management, resource planning).
• Directed SDLC stage-gate processes to identify and resolve challenges in securing approval.