Ron McLaughlin

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Established foundational processes for business operations.
• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

This is a Freight Forwarding/Logistics network owned and operated by my ex wife and I. It entailed organizing conventions, twice a year, in 5 star destinations world wide. Negotiating contracts with resorts, convention room set-ups, ordering t-shirts/giveaways, dealing with caterers, entertainment, transportation.