Ron Mendoza
Los Angeles,CA
Summary
Seasoned IT leader with 15+ years managing technical operations, cross-functional teams, and enterprise-scale solutions in legal and healthcare environments. Skilled in aligning IT initiatives with business strategy through effective project delivery, stakeholder support, and service excellence. Recognized for driving operational improvements, leading high-impact programs, and delivering measurable value in cost, compliance, and risk reduction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Technology Manager
Morrison & Foerster LLP
07.2022 - 05.2025
- Leading daily IT operations for the LA and San Diego offices, supporting over 300 employees in a global legal environment.
- Managing service delivery, SLAs, problem resolution workflows, and user satisfaction across multiple departments and teams.
- Supporting major technology initiatives, including system upgrades and office builds requiring cross-functional collaboration.
- Overseeing a seven-member support team, organizing training, escalations, and metrics to drive continuous improvements.
- Establishing disaster recovery protocols and contributing to continuity planning during business interruptions or emergencies.
- Coordinating AV upgrades, hybrid workspace updates, and mobile tech integration to support modern workplace needs.
- Configuring Microsoft 365 tenant settings and coordinating with global teams to maintain security, compliance, and usability.
- Monitoring service operations, tracking incidents, identifying root causes, and implementing measures to reduce disruptions.
IT Regional Manager
Manning Gross and Massenburg, LLP
11.2016 - 06.2022
- Oversaw MSPs for infrastructure and support services across 12 offices, ensuring SLA compliance and budget control.
- Built vendor governance structures, defined escalations, and led reviews to drive accountability and performance.
- Negotiated contracts with vendors, aligning services to business needs while controlling costs with legal and finance teams.
- Configured Microsoft 365 tenant and security settings to support firm compliance, usability, and operational needs.
- Led Office 365 migration and administration with consultants to deliver secure, scalable enterprise-wide solutions.
- Implemented ITIL-aligned ServiceNow system to streamline ticket tracking, workflow management, and after-hours support.
- Created an onboarding program to standardize training, accelerate adoption, and improve technical readiness across offices.
IT Project Manager (Contract)
TCS Education System
06.2016 - 11.2016
- Trained and mentored six associates, analyzed performance metrics, and implemented processes to elevate service delivery.
- Provided comprehensive IT support for staff, faculty, and students across five California campuses, resolving technical issues.
- Developed and maintained full business continuity and disaster recovery plans, reducing potential technology losses by 45%.
- Collaborated closely with infrastructure leadership to launch a new campus and modernize AV technology at an existing site.
IT Director
L'anza Healing Haircare
11.2014 - 06.2016
- Managed vendor selection, contracts, and performance for IT support, telecom, and software service providers.
- Created vendor policies and workflows to align supplier deliverables with business goals and strategic priorities.
- Optimized ERP and EDI systems with vendors, improving transaction accuracy and fulfillment speed across departments.
- Oversaw 24+ projects, guiding internal teams and vendors while establishing KPIs and quality performance metrics.
Senior Support Analyst
Latham and Watkins LLP
06.2007 - 06.2014
- Resolved Microsoft Exchange and AD issues, including mailbox access, sync errors, and configuration support.
- Collaborated on mobile device setup and access control, applying firmwide security and usage policies.
- Promoted system compliance by supporting documentation workflows and firmwide security protocol adoption.
Education
Bachelor of Science - Computer Information Systems
Mount Sierra College
01.2003
Skills
- Project Management & Resource Coordination
- Change, Risk & Issue Management
- Cross-Functional Team Leadership
- Stakeholder Communication & Reporting
- Budget Oversight & Cost Control
- Vendor & Contract Management
- ServiceNow Administration & Workflow Design
- ITIL-Based Process Improvements
- Cloud Migrations & Systems Integration
- Microsoft 365 Administration & Security
Certification
- Customer Service Ambassador – Latham and Watkins
- Disney Spirit Service Award for Customer Service Appreciation
- ITIL Foundation Certificate in IT Service Management
- Microsoft Office Specialist (MOS) – Intermediate Level
- Microsoft Certified Professional (MCP)
Accomplishments
- Strategic Office Consolidation Leadership: Directed multi-phase consolidation of four San Diego office floors, managing AV setup, infrastructure relocation, and hoteling space planning, including coordination across IT, facilities, and vendor teams.
- High-Visibility Conference Operations Oversight: Directed logistics for an annual litigation event with 760 attorneys; providing telecom support, configuring wireless access points, managing 16 rooms, and creating four communication centers.
- IT Infrastructure Modernization and Virtualization: Transformed a data center to a virtualized environment, reducing hardware costs by 80% and lowering power consumption while supporting continuity and modernizing infrastructure for 137 users.
- Cloud Migration and Cost Reduction Initiative: Migrated from on-premise infrastructure to Office 365, negotiating with vendors and selected solutions that saved over $26,000 in capital expenses through a scalable subscription model.
- Regional Service Transformation: Implemented ServiceNow platform aligned with ITIL to streamline ticketing, tracking, and after-hours support, improving team accountability in 12 offices, supporting 400 users in a 24/7 national legal service model.
- Cybersecurity Awareness Program Implementation: Co-developed firmwide cybersecurity awareness training and phishing campaigns using KnowBe4, improving threat recognition and user compliance with security standards and expectations.
Timeline
Office Technology Manager
Morrison & Foerster LLP
07.2022 - 05.2025
IT Regional Manager
Manning Gross and Massenburg, LLP
11.2016 - 06.2022
IT Project Manager (Contract)
TCS Education System
06.2016 - 11.2016
IT Director
L'anza Healing Haircare
11.2014 - 06.2016
Senior Support Analyst
Latham and Watkins LLP
06.2007 - 06.2014
Bachelor of Science - Computer Information Systems
Mount Sierra College
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