Ron Metzger
Manchester,MD
Summary
Accomplished leader with a proven track record of operational excellence and strategic visioning at Pet Palette Distribution. Skilled in effective decision making and fostering a customer-focused culture, I have driven substantial business growth and enhanced brand reputation. My approach combines innovative strategies with a focus on achievements, leveraging both hard and soft skills for impactful results.
Overview
29
29
years of professional experience
Work History
CEO
Pet Palette Distribution
04.2019 - 07.2024
- Achieved company growth by implementing strategic plans and streamlining operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Developed a high-performance executive team for improved productivity and efficiency.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Elevated brand visibility and market share with launch of highly successful digital marketing campaign.
- Streamlined operational processes to boost efficiency, adopting innovative technologies and methodologies.
- Oversaw successful implementation of new Netsuite ERP system, and RF Smart scanning system, ensuring smooth transition and minimal disruption to business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Owner
Lutherville Bikes
01.2007 - 04.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Director of Operations
NLS Animal Health
12.1997 - 12.2006
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Oversaw successful implementation of new SAP ERP system, ensuring smooth transition and minimal disruption to business operations.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Established and monitored quality assurance standards to achieve operational excellence.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditchecks.
- Oversaw successful implementation of new ERP system, ensuring smooth transition and minimal disruption to business operations.
- Drove company's expansion into new markets by developing and executing comprehensive operational strategy that addressed local regulatory and market challenges.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Oversaw successful implementation of new SAP ERP system, ensuring smooth transition and minimal disruption to business operations.
Consultant
Metro Feeds
01.1997 - 12.1997
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
District Manager/Store Director
Superpetz
04.1995 - 01.1997
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
- Boosted market share by identifying and capitalizing on local market trends and opportunities.
- Streamlined operations and reduced costs by negotiating better contracts with suppliers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Education
High School Diploma -
Catoctin High School
Thurmont, MDSkills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
Timeline
CEO
Pet Palette Distribution
04.2019 - 07.2024
Owner
Lutherville Bikes
01.2007 - 04.2021
Director of Operations
NLS Animal Health
12.1997 - 12.2006
Consultant
Metro Feeds
01.1997 - 12.1997
District Manager/Store Director
Superpetz
04.1995 - 01.1997
High School Diploma -
Catoctin High School
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