Woodworking, Family activities, Classic Cars
Ron Nelson
Scrum Master, ITIL Professional
Bloomington,IL
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing service management processes.
Overview
7
7
Certifications
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Scrum Master
State Farm
Bloomington, IL
11.2018 - Current
- Applied agile methodology to shorten cycle time and achieve target margins.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
- Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Worked to provide continuous improvement for product development lifecycle, realizing 20% reduction in coding errors over 12 months.
Release Coordinator
State Farm
Bloomington, IL
03.2015 - 11.2018
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion. Realized reduction in errors by 25%
- Built and utilized reporting systems to keep customers and management in loop with latest information.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Closely collaborated with project members to identify and quickly address problems.
- Operated under Service Management framework to efficiently organize and carry out project tasks.
ITIL Coordinator
TEKsystems
Bloomington, IL
04.2010 - 03.2015
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.. Reduced errors in Implementation by 25%
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Led custom product training and deployment to meet organizational goals.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Manager of Network Services
First Farm Credit
Normal, IL
09.2004 - 04.2010
- Held weekly change management meetings to inform all impacted staff of forthcoming network downtimes and alterations.
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Managed Network Operating Center (NOC) including staff supervision, technical infrastructure and server performance.
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
- Drafted network configuration backup process policies to support disaster recovery.
- Standardized job tasks and trained junior team members on industry best practices and standards.
Education
Associate of Applied Science - Computer And Information Sciences
Illinois Central Collage
East Peoria, IL 01.2001 - 12.2003
ITIL Foundation V3 - ITIL Service Management
Service Management Dynamix
Peoria, IL 02.2013 - 02.2013
Continual Service Improvement - ITIL Service Management
Service Management Dynamix
Peoria, IL 04.2014 - 04.2014
Planning, Protection And Optimization - ITIL Service Management
Service Management Dynamix
Peoria, IL 09.2013 - 09.2013
Service Offerings And Agreements - ITIL Service Management
Service Management Dynamix
Peoria, IL 05.2013 - 05.2013
ITIL Release, Control And Validation - ITIL Service Management
Service Management Dynamix
Peoria, IL 11.2012 - 11.2012
Certified Scrum Master - Agile Methodology
Agile Alliance
Online 08.2010 - 08.2010
Prosci Change Management Certified - Change Management
Prosci Change Management
Online 05.2014 - 05.2014
Scaled Agile Framework Certified - Agile Methodologies
Agile Alliance
Online 08.2017 - 08.2017
Skills
Critical Path Identification
Technical Documentation
Product Information Management
Product process improvement
Production control strategies
Supporting production
Production paperwork completion
Product Portfolio Management
Affiliations
- Project Management Institute
- Toastmasters
- Association of Information Technology Professionals
Certification
Certified Scrum Master
Interests
Timeline
Certified SAFe Agilest
06-2020
Scrum Master
State Farm
11.2018 - Current
Scaled Agile Framework Certified - Agile Methodologies
Agile Alliance
08.2017 - 08.2017
Certified Scrum Master
08-2017
Release Coordinator
State Farm
03.2015 - 11.2018
Certified ITIL Continual Service Improvement
08-2014
Prosci Change Management Certified - Change Management
Prosci Change Management
05.2014 - 05.2014
Continual Service Improvement - ITIL Service Management
Service Management Dynamix
04.2014 - 04.2014
Certified Prosci Change Management[Company Name] - [Timeframe]
04-2014
Planning, Protection And Optimization - ITIL Service Management
Service Management Dynamix
09.2013 - 09.2013
Certified ITIL Planning, Protection and Optimization
09-2013
Service Offerings And Agreements - ITIL Service Management
Service Management Dynamix
05.2013 - 05.2013
Certified ITIL Service Offerings and Agreements
05-2013
ITIL Foundation V3 - ITIL Service Management
Service Management Dynamix
02.2013 - 02.2013
ITIL Release, Control And Validation - ITIL Service Management
Service Management Dynamix
11.2012 - 11.2012
Certified ITIL Release, Control and Validation
11-2012
Certified Scrum Master - Agile Methodology
Agile Alliance
08.2010 - 08.2010
ITIL Coordinator
TEKsystems
04.2010 - 03.2015
Manager of Network Services
First Farm Credit
09.2004 - 04.2010
Associate of Applied Science - Computer And Information Sciences
Illinois Central Collage
01.2001 - 12.2003