Associate of Science - Computer Technology
St. Anthony College
Calapan City, Oriental Mindoro, Philippines04.2007
Ron Pena
North Las Vegas,NV
Summary
I am seeking to start my career journey and looking for my first full-time job here in the US. I have over 15 years of experience in the Business Process Outsourcing (BPO) industry in the Philippines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Education
Skills
- Active Listening
- Attention to Detail
- Building rapport
- Call center experience
- Call Center Operations
- Call Management
- Calm Under Pressure
- Client Relations
- Complaint Handling
- Complaint resolution
- Computer Proficiency
- Computer Skills
- Conflict Mediation
- Conflict Resolution
- Credit adjustments
- Critical Thinking
- Customer Education
- Customer Relations
- Customer Relationship Management (CRM)
- Customer satisfaction measurement
- Customer Service
- Data Collection
- Data Entry
- De-Escalation Techniques
- Decision-Making
- Dependable and Responsible
- Documentation
- Excellent Communication
- Flexible and Adaptable
- Friendly, Positive Attitude
- Live chat support
- Microsoft Excel
- Microsoft Office Suite
- Microsoft Outlook
- Microsoft PowerPoint
- Office equipment proficiency
- Order Fulfillment
- Order Processing
- Organization and Time Management
- Organizational Skills
- Prioritization
- Problem Resolution
- Problem-Solving
- Problem-solving abilities
- Process Optimization
- Product Knowledge
- Professional telephone demeanor
- Project management abilities
- Shipping and Logistics
- Shipping procedures understanding
- Spreadsheets
- Staff education and training
- Staff Training
- Teamwork and Collaboration
- Technical Support
- Time Management
- Verbal Communication
Timeline
Associate of Science - Computer Technology
St. Anthony College
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