Ron Pierce
Milwaukee,WI
Summary
Seeking a position in a dynamic organization where I can launch a career and work towards building a strong skill set. A hard-working individual looking for a challenging position where to showcase determination, team work and professional skills, that contribute to the growth of the organization.
Overview
10
10
years of professional experience
Work History
Customer Service Dispatch Team leader
Copesan Service Master
05.2018 - Current
- Commercial Dispatcher for pest control services
- Product catalog and analysis
- Phone operations
- Monitoring client service, quality issues and customer follow up
- Commercial vehicle operations including Class 1-3 vehicles
- Ensuring service equipment is well maintained and free of any damage
- Troubleshooting and operating production equipment
- Pallet Jack and forklift operations
- Conduct safety checks/ safety coaching and maintaining a safe work environment
- Coordinating equipment and service orders to meet client expectations
- Repair damaged product and discard all unsafe and old product
Roll off Dispatch Safety Coordinator
Waste Managment
06.2016 - 05.2018
- Catalog customer service requests, dispatch service to locations with material waste handling equipment
- Contacting customers to ensure quality, time efficient service
- Inspection of all forklifts, hazard zones, work trucks and all other service equipment
- Operate forklift in performance of waste disposal duties when required
- Mapping service routes to maintain customer service efficiency
- Safety and compliance coaching for drivers, and customer service dispatchers
- Routine safety maintenance of facility and quarter safety training classes and review
- Receive and distribute product and assist in weekly product inventory
- Electrical and Manual forklift coaching and training, which includes training new hires on equipment, service, and safety protocols, loading and unloading pallets, bailors and product trucks using an electrical forklift
- Execute all work in safe manner
Loan Line specialist, Personal Banker, Home Mortgage Coordinator
US Bank
09.2013 - 05.2016
- Evaluate customers’ accounts with high attention to detail by checking calculations and procedures to ensure that quality standards were met
- Assisting customers with Loans and other lines of credit including Mortgage and Auto Loans
- Providing feedback to team members and team leaders to contribute to team member and organizational success
- Accurately and accountably documenting all accounts
- Negotiate payments suitable to both the customer and company guidelines
- Determine the appropriate solution for each account
- Analyze loans for terms and criteria to ensure compliance
- Make inbound and outbound calls
- Work in a compatible work environment
- View account status
- Follow investor guidelines
- Researching accounts in depth to find the cause of the delinquency and apply correct solutions in a timely manner
Education
Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WIBusiness Law
Harold S Vincent High School
Milwaukee, WI2006
Skills
- Equipment electrical maintenance
- Package Handling, and or Shipping
- Forklift, and Cherry picker operation
- Warehouse Inventory and merchandise cataloging
- Coaching and leading diverse customer service teams, readily answering client and team member questions, and providing constructive feedback to aid team member professional development
- Resolving complex issues by utilizing subject matter expertise and highly effectively problem-solving skills to provide immediate and professional solutions
- Suggesting improvements and systems enhancements to improve cost, safety protocol, team member efficiency and customer experience
- Strong computer and software skills
- Analytical and critical thinking skills
- Utilizing strong working knowledge of mortgage terminology
- Effectively communicating with all customers and team members by utilizing flexible communication style
- Successfully working in fast paced, constantly changing environments by being flexible, adaptable, and utilizing exceptional time management and organizational skills
- Preparing and conducting complex account reviews for legal reviews while making sure that all work was complete and professional
- Maintaining exceptional quality while working at remote locations with minimal supervision
- Warehouse receiving and maintenance
- Safety and quality compliance
- Attention to detail
- Data entry
- Call center experience
Timeline
Customer Service Dispatch Team leader
Copesan Service Master
05.2018 - Current
Roll off Dispatch Safety Coordinator
Waste Managment
06.2016 - 05.2018
Loan Line specialist, Personal Banker, Home Mortgage Coordinator
US Bank
09.2013 - 05.2016
Business Administration And Management
Milwaukee Area Technical College
Business Law
Harold S Vincent High School
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