Ronald Pouliot

*Supervise daily warehouse activities, including logistics, space management, floor productivity and customer service.

*Responsible for providing training and guidance to team members

*Determines shipping methods as needed, using knowledge of shipping procedures, routes and rates

*Determines product HTS, Schedule B codes, and ECCN classification

* Follows SOP to ensure correct shipments of international, lithium battery and hazardous material orders

*Optimizes transportation logistics, securing reliable carriers at competitive rates for efficient delivery.

*Communicates with carrier account managers to negotiate shipping contracts, resolve issues and maintain a strong relationship.

*Works collaboratively with team members and other leads to ensure improved results to create efficiency for streamlined communication

*Oversees weekly cycle counts in order to maintain efficient inventory control.

*Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.

* Oversees the warehouse team and manages the flow and quality of work to maximize efficiency.

*Assists with the claim process of damaged goods.

*Oversees weekly cycle counts in order to maintain efficient inventory control

*Oversees all warehouse activities including picking, packing, receiving, shipping, supply ordering and processing returns.

*Creates and maintains an overall efficient space utilization of the warehouse.

*Responsible for providing training and guidance to team members

*Maintains the warehouse and dock facilities in a clean and organized manner.

*Monitored order fulfillment processes to ensure accuracy and timeliness of deliveries.

*Received, tracked and monitored incoming shipments to ensure timely delivery of goods.

*Conducted regular cycle counts to maintain accurate records of products stored in the warehouse.

*Organized and maintained inventory levels in the warehouse by properly stocking shelves, racks, pallets and bins.

*As the business grew, I trained new staff members on all procedures including receiving, shipping, returns and inventory cycle counts.

*Identified potential issues that could lead to delays or errors in shipment processing and took corrective measures accordingly.

*Managed daily operations of the warehouse including receiving, storing, sorting and dispatching goods.

*Conducted daily store operations, including opening and closing procedures and cash handling.

*Established customer service standards and monitored staff compliance.

*Monitored inventory levels and placed orders to restock shelves.

*Ensured compliance with safety regulations and company policies.

*Maintained accurate records of employee performance reviews.

*Created weekly work schedules for store personnel.

*Managed daily banking activities such as deposits and withdrawals.

*Prepared monthly reports on sales figures, expenses, profits.

*Provided feedback on marketing campaigns to improve effectiveness.

*Trained and mentored associates to teach daily tasks and procedures.

*Completed thorough opening, closing and shift change functions to maintain operational standards each day.

*Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

*Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

*Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

*Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

*Assisted in recruiting efforts by interviewing candidates for open positions in the store.

*Handled complaints from customers by empathetically listening, recording details and offering solutions.

*Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

*Handled scheduling for store shifts to achieve adequate staffing.

*Assisted in continuous development of effective store associates to achieve desired sales and results.

*Completed thorough opening, closing and shift change functions to maintain operational standards each day.