Ron Prakash
Sacramento,CA
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
15
15
years of professional experience
Work History
General Manager
Red Robin
Citrus Heights, CA
06.2023 - Current
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Applebee's Neighborhood Grill & Bar
Elk Grove, CA
04.2015 - 06.2022
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Administered employee discipline through verbal and written warnings.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
Assistant General Manager
Bennigans Irish Pub&Grill
Santa Clara, CA
09.2009 - 10.2014
- Prepared weekly schedules for staff members based on their availability.
- Ensured that customer service standards were met or exceeded at all times.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Monitored inventory levels and placed orders for new stock as needed.
- Organized special events such as promotions or fundraisers to drive business growth.
- Motivated and led team members to work together to achieve targets.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Coordinated with the General Manager to develop and implement strategic plans.
Education
Some College (No Degree) - Criminal Justice
Palomar College
San Marcos, CASkills
- Customer Retention
- Vendor Sourcing
- P&L Management
- Contract Negotiations
- Account Management
- Expense Control
Languages
Hindi
Full Professional
Fijian
Professional
Timeline
General Manager
Red Robin
06.2023 - Current
General Manager
Applebee's Neighborhood Grill & Bar
04.2015 - 06.2022
Assistant General Manager
Bennigans Irish Pub&Grill
09.2009 - 10.2014
Some College (No Degree) - Criminal Justice
Palomar College
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