Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Ron Renfrow

Ron Renfrow

Birmingham,AL

Summary

Knowledgeable Incident Management Analyst with expertise in analyzing and improving organizational processes. Delivered impactful solutions to streamline operations and enhance efficiency. Demonstrated strong skills in data analysis and project management.

Overview

23
23
years of professional experience

Work History

Incident Management Analyst, Senior

FIS
01.2007 - Current
  • Provided 24x7 support and management of incidents.
  • Ensured service level agreements were met.
  • Engaged various levels of management.
  • Took ownership for the effective functioning and processes across groups within FIS and Third Parties.
  • Acted as a focal point for incident review and escalation.
  • Provided immediate response and coordination avoiding prolonged service interruptions.
  • Acted as a liaison between teams for high severity incidents.
  • Identified and implemented cost-saving and continuous improvement initiatives within the information processing areas.
  • Consulted with other teams on integration and correlation of the incident management process.
  • Provided consistent updates to teams concerning open and ongoing issues.
  • Worked on independent projects such as data migration and statement format conversions.
  • Provided knowledgeable, accurate, and prompt technical support to banking software customers.
  • Mastered and supported four software suites Renaissance, OASIS, SAND, and TRIPS.
  • Took a systematic approach to problem solving.
  • Identified root causes to issues and compiled reports for management's review.
  • Followed proper escalation procedures.
  • Examined alternative solutions, and recommended courses of action.
  • Took personal ownership for problems and followed through to ensure that solutions met needs.
  • Detail-oriented individual with great time management skills.
  • Skillfully managed databases executed queries to mine data and ran update queries.
  • Routinely ran backups on file servers for banks and data centers.
  • Reset passwords, created accounts, and unlocked accounts on domain controllers.
  • Communicated effectively with bank hosts/cores to solve statement issues and transmittal of cash letter totals.
  • Worked in a team setting, daily, as a successful team player.
  • Assisted the Network Operations Center with network issues in a remote capture environment.
  • Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
  • Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
  • Served as a subject matter expert on management analysis principles, providing valuable counsel to stakeholders during critical business planning sessions.

On-Site Eligibility Patient Representative

MedAssist Inc.
01.2003 - 01.2007
  • Acted as a communication link between MedAssist and St. Vincent's Hospital.
  • Worked in the Emergency Department screening patients for Medicaid & Disability programs.
  • Collected co-payments and deductibles from patients via bedside discharge on all floors of the hospital and posted money on a cash board.
  • On average, worked 250 accounts, making outbound calls to screen patients for eligibility of programs such as Medicaid, Disability, Charity, and the hospital credit card (MAP).
  • Notated accounts after each correspondence with the patient both in the MedAssist database (CUBS), and in the hospital system (STAR).
  • Conducted insurance follow-up with patients. Maintained good rapport between the client, the company, and fellow co-workers.
  • Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
  • Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
  • Scheduled appointments for patients and placed reminder calls 48 hours before office visits
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.

TeleBanking Specialist

AmSouth Bank
01.2002 - 01.2003
  • Enhanced customer relationships by providing friendly, efficient, and knowledgeable customer service at an inbound call center.
  • Proficient in selling banking products & services; process loan extensions; provide loan payoffs to dealerships, customers, and branches; processed check orders & address changes on accounts; performed well in fast-paced setting by multi-tasking and excellent organization skills.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Education

Bachelors of Science - Business Administration (Management Information Systems)

Auburn University
Auburn, AL
01.2001

Skills

  • Operating Systems/Other
  • SAP R/3
  • Oracle & SQL Management Studio
  • Microsoft Access
  • Business analysis
  • Business process improvement
  • Policy analysis
  • Client relationship management
  • Windows 95, 98, ME, 2000, XP, Vista, 7, 8, 10, & 11
  • Programming Languages & Packages
  • HTML, SharePoint
  • Microsoft Word, Excel & PowerPoint
  • Lotus 1-2-3 & WordPerfect
  • Visual Basic & Q-Basic

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Timeline

Incident Management Analyst, Senior

FIS
01.2007 - Current

On-Site Eligibility Patient Representative

MedAssist Inc.
01.2003 - 01.2007

TeleBanking Specialist

AmSouth Bank
01.2002 - 01.2003

Bachelors of Science - Business Administration (Management Information Systems)

Auburn University

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