RON RYAN
Forestville,CA
Summary
Hospitality executive with over 30 years of experience in managing luxury and boutique properties across North America. Demonstrated success in improving guest satisfaction and increasing revenue through effective team development and strategic brand alignment. Expertise includes hotel and winery operations, focusing on creating high-performing service cultures. Committed to delivering exceptional guest experiences that reflect authenticity and local character.
Overview
33
33
years of professional experience
Work History
Director of Hospitality
Flowers Winery & Vineyard
Healdsburg, CA
01.2022 - Current
- Lead hospitality operations for a luxury Sonoma Coast winery, overseeing all aspects of guest experience, wine education, private events, and member engagement.
- Drive visitation growth and conversion while maintaining premium service standards across the property.
- Manage multi-functional team including concierge, tasting hosts, events, and back-of-house operations.
- Collaborate cross-functionally on brand messaging, culinary partnerships, and strategic initiatives.
- Recruited, onboarded, and trained new management and host teams during a transitional period.
- Elevated hospitality programming with bespoke events, refined culinary pairings, and high-touch experiences.
General Manager
YOTEL San Francisco
San Francisco, CA
01.2019 - 01.2022
- Oversaw all aspects of a 203-room micro-hotel including operations, guest services, revenue strategy, and team leadership.
- Delivered annual business plan across multiple KPIs: occupancy, ADR, RevPAR, employee engagement, and guest satisfaction.
- Maintained brand standards while adapting to market shifts and post-pandemic recovery.
General Manager
Hotel Carlton (Joie de Vivre / Two Roads Hospitality)
San Francisco, CA
01.2016 - 01.2019
- Managed daily operations of a 163-room boutique hotel with a strong focus on cultural programming and local partnerships.
- Spearheaded operational improvements and led staff development initiatives that increased employee satisfaction and guest ratings.
General Manager
Hotel Del Sol (Joie de Vivre / Commune Hotels)
San Francisco, CA
01.2011 - 01.2016
- Directed all facets of a 57-room property, achieving consistent year-over-year improvement in TripAdvisor and OTA reviews.
- Partnered with sales and marketing to grow group and leisure segments while refining guest touchpoints.
Transitions and Openings Manager
Commune Hotels & Resorts
01.2011 - 01.2016
- Supported successful transitions and pre-openings at multiple properties including Thompson Playa del Carmen, Ventana Big Sur, and the Chicago Athletic Association.
- Trained incoming teams and aligned operational procedures with brand standards.
Assistant General Manager
Hotel Adagio (Joie de Vivre Hospitality)
San Francisco, CA
01.2003 - 01.2011
- Oversaw operations for a 171-room hotel, focused on revenue growth, team culture, and operational excellence.
- Played key role in budget planning, guest experience design, and capital improvement projects.
Front Office Manager
W San Francisco (Starwood Hotels & Resorts)
San Francisco, CA
01.2001 - 01.2003
- Managed all front-of-house operations for a 423-room four-diamond property.
- Developed and implemented service enhancements to support luxury positioning.
Service Express Manager
Westin St. Francis (Starwood Hotels & Resorts)
San Francisco, CA
01.2000 - 01.2001
Assistant Executive Housekeeper / Front Desk Manager
Four Seasons Hotel
Toronto, Canada
01.1993 - 01.2000
Education
Bachelor of Applied Arts - Hospitality & Tourism Management
Ryerson Polytechnic University
Toronto, ONSkills
- Revenue management
- Guest experience design
- Event planning
- Hospitality technology
- Staff training
- Strategic marketing
- Employee engagement
- Sales and marketing
Timeline
Director of Hospitality
Flowers Winery & Vineyard
01.2022 - Current
General Manager
YOTEL San Francisco
01.2019 - 01.2022
General Manager
Hotel Carlton (Joie de Vivre / Two Roads Hospitality)
01.2016 - 01.2019
General Manager
Hotel Del Sol (Joie de Vivre / Commune Hotels)
01.2011 - 01.2016
Transitions and Openings Manager
Commune Hotels & Resorts
01.2011 - 01.2016
Assistant General Manager
Hotel Adagio (Joie de Vivre Hospitality)
01.2003 - 01.2011
Front Office Manager
W San Francisco (Starwood Hotels & Resorts)
01.2001 - 01.2003
Service Express Manager
Westin St. Francis (Starwood Hotels & Resorts)
01.2000 - 01.2001
Assistant Executive Housekeeper / Front Desk Manager
Four Seasons Hotel
01.1993 - 01.2000
Bachelor of Applied Arts - Hospitality & Tourism Management
Ryerson Polytechnic University
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