Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ron Smith

Falmouth,MA

Summary

Proven leader with a track record of enhancing operational efficiency at Recovering Champions. Excelled in staff training and development, significantly reducing turnover rates. Skilled in problem-solving and teamwork, adept at fostering collaboration and driving results. Achieved notable improvements in resident care standards and safety protocols. Results-oriented Support Manager offering [Number] years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

9
9
years of professional experience

Work History

Support Staff Supervisor

Gosnold
01.2020 - 06.2024
  • Conducted regular performance evaluations, providing constructive feedback to team members for continuous improvement.
  • Worked closely with HR personnel in recruiting and retaining top talent capable of providing exceptional support services to our clientele base.
  • Mentored junior support staff and provided guidance in handling complex customer inquiries or escalations.
  • Actively participated in industry-related conferences and workshops, staying abreast of emerging trends and technologies relevant to the support function.

Residential Dirextor

Recovering Champions
05.2015 - 09.2019
  • Facilitated smooth transitions for new residents by coordinating with their families, healthcare providers, and other relevant parties.
  • Provided ongoing training and support to staff members, ensuring that they were well-versed in best practices for providing quality care to residents.
  • Streamlined operations by effectively managing staff schedules, budgets, and resources for optimal efficiency.
  • Ensured resident safety by implementing strict protocols for emergency situations and conducting regular drills.
  • Reduced staff turnover rates by fostering a positive work environment through team-building exercises and regular performance feedback.
  • Enhanced the facility''s reputation by maintaining a high standard of care and ensuring compliance with state regulations.
  • Implemented effective conflict resolution strategies to address issues among residents or between residents and staff members promptly.

Education

Bachelor of Science -

Arizona State University
Tempe, AZ
06.1998

Skills

Workload prioritization

Professionalism and Ethics

Staff Training and Development

Task Delegation

Results-driven approach

Teamwork and Collaboration

Problem-Solving

Meeting facilitation

Timeline

Support Staff Supervisor

Gosnold
01.2020 - 06.2024

Residential Dirextor

Recovering Champions
05.2015 - 09.2019

Bachelor of Science -

Arizona State University
Ron Smith