Ron Somers
Homestead,FL
Overview
26
26
years of professional experience
Work History
Front Desk Agent
Bluegreen Vacations
Marathon, FL
09.2022 - 07.2024
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Resolved customer complaints promptly and courteously.
- Posted incidental charges to ledgers, manually or by using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Processed guest check-outs, including payment processing and providing receipts.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Head Housekeeper
St. Mary's Hospital
Janesville, WI
05.2019 - 07.2022
- Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner.
- Provided guidance to team members to ensure proper completion of assigned tasks.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
Airbnb Host
Airbnb
Janesville, WI
06.2018 - 05.2019
- Greeted guests upon arrival and provided information about the property and local area.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Responded to and resolved guest issues or complaints.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
In-Home Caretaker
REM
Janesville, WI
06.2017 - 05.2019
- Developed individual care plans in coordination with family members and other healthcare professionals.
- Transported clients to medical appointments or social activities as needed.
- Assisted with light housekeeping tasks including laundry, vacuuming, dusting and meal preparation.
- Supported clients who were physically disabled by providing assistance with mobility needs.
- Assisted patients in maintaining personal hygiene through showering and bathing assistance, toileting assistance and incontinence care management.
- Administered medications as prescribed by physician following established protocols.
Overnight Manager
Schnucks Grocery Store
Roscoe, IL
01.1999 - 06.2017
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Monitored all incoming orders, ensured accuracy of order details, and managed customer complaints or requests.
- Maintained security systems by conducting routine checks of all access points throughout the facility.
- Oversaw night audit function and preparation of daily financial reports.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Timeline
Front Desk Agent
Bluegreen Vacations
09.2022 - 07.2024
Head Housekeeper
St. Mary's Hospital
05.2019 - 07.2022
Airbnb Host
Airbnb
06.2018 - 05.2019
In-Home Caretaker
REM
06.2017 - 05.2019
Overnight Manager
Schnucks Grocery Store
01.1999 - 06.2017