Dedicated and enthusiastic manager experienced in motivating teams to provide excellent service and develop profitable client relationships. A hardworking and highly motivated professional eager to enhance business performance through combined knowledge and skills. Operates effectively in both individual and team capacities, using a seasoned work ethic to adapt quickly and drive company goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Aircraft Servicer
TRAINING, REHABILITATION AND DEVELOPMENT INSTITUTE
08.2023 - Current
Provided clear instructions to pilots on procedures for takeoff and landing operations
Developed expertise in inspecting, servicing, and troubleshooting helicopters to ensure optimal performance and safety standards.
Performed routine preventive maintenance on helicopters to always ensure operational readiness
Maintained exact records of flight logs, maintenance inspections, and repairs.
Trained, mentored, and briefed maintenance personnel on safety and maintenance rules and regulations
Supervised team of individuals by providing clear instructions on job requirements to meet security standards.
Performed crash rescue, crash removal and damage control duties in connection with launch and recovery of aircraft.
Inspected aircraft before each departure, ensuring that it met FAA standards of safety and efficiency
Well versed in performing search and rescue missions using specialized aerial search methods when needed.
Accustomed to working long hours under pressure while always staying focused on safety standards.
Experienced in completing post-flight paperwork accurately and sending it on time according to protocol.
(36hrs/wk)
Electrical Apprentice
R. K. BASS
03.2023 - 08.2023
Operated power tools safely while performing installation tasks
Assisted journeymen electricians in installation, maintenance, and repair of electrical systems.
Read blueprints and schematics to figure out the layout of electrical systems.
Installed conduit, wiring, outlets, switches, circuit breakers and other components as directed by a journeyman electrician.
Identified potential safety hazards related to electrical systems or equipment and reported them to a supervisor.
Tested continuity of circuits using ohmmeters and voltmeters.
Repaired faulty wiring or replaced damaged components in existing electrical systems.
Aided in troubleshooting complex problems related to electrical systems using knowledge got through training sessions or apprenticeship program courses.
Operated aerial lifts when necessary to access hard-to-reach areas.
Adhered strictly to local building codes while performing required duties.
Dug trenches and created holes to pull conduit and install supports.
Examined and tested electrical systems to identify loose connections or other faults and make proactive repairs.
Adhered to company standards and OSHA regulations for work site safety.
Dismantled electrical components using hand tools to disconnect and restore wiring connections.
Developed a strong work ethic and commitment to organization.
(40+hrs/wk)
First Sergeant/ Operational Management
US ARMY
10.2017 - 04.2023
Direct advisor to senior management on health, morale, welfare, legal and discipline matters.
Developed, administered, improved organization policies; improved the quality of life for 275 military and civilian personnel.
Trained senior and mid-level supervisors on policies, conduct and standards.
Coordinated ongoing technical and tactical training and personal development classes for over 600 staff members.
Collaborated with other managers across the organization to develop strategies that support overall company goals.
Maintained a pulse on all leadership and employee relation issues; served as main focal point for employee relations.
Drove design strategies for workforce planning and retention; completed staffing and data analysis to determine workforce needs for the organization.
Prepared reports summarizing operational results against established goals and objectives.
Found opportunities for process improvement initiatives through analysis of current processes and procedures.
Coordinated training sessions for new employees on company policies, procedures as well as job roles, responsibilities associated with their positions.
Monitored team progress towards achieving milestones in project plans.
Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business goals.
(40+hrs/wk)
Pre-Apprenticeship
Home Builders Institute
11.2022 - 02.2023
Specialized trades training program for military veterans. Internship covered a wide variety of foundational carpentry, construction, and electrical knowledge and hands on experience. Curriculum highlights include:
Carpentry
Hand and power tools identification, care, and use
Lumber and concrete identification and use
Framing, wall and roof construction with door and window installation
Electrical
Electrical safety foundations to include lockout/tagout practices
Electrical tools and equipment identification, care, and use
Identify and wire circuits, switches, and outlets in a variety of methods
CORE Construction & Green Building
Jobsite safety best practices to include OSHA 10-Hour Construction Safety Certificate
Introduction to construction math
Blueprint reading and utilization
(40hrs/wk)
Sergeant First Class/Personnel Manager
US ARMY
01.2010 - 10.2017
Provided training and mentoring to new personnel
Established performance management systems to evaluate employee performance and identify areas of improvement.
Provided guidance on employee development initiatives such as training programs, job rotation and career paths.
Managed payroll processes including salary reviews, timekeeping records, vacation accruals and benefits administration.
Collaborated with department managers to develop job descriptions that accurately reflected each position's duties and responsibilities.
Maintained personnel records per company policy and legal requirements.
Evaluated organizational structures to ensure best use of resources while supporting cost effectiveness.
Provided advice on disciplinary actions involving terminations or other disciplinary measures when necessary.
Aided senior leadership team in developing long-term strategic plans for achieving organizational goals through effective management of human capital resources.
Trained managers and staff on information and duties needed for daily activities.
Scheduled meetings with employees to address concerns and grievances.
Suggested promotions and wage increases according to employee performance.
Created and implemented employee retention strategies.
Created staff teams based on employee strengths and made adjustments to promote overall productivity.
Managed and preserved the integrity of high-value equipment worth millions of dollars without any damages or losses.
Organized regular staff gatherings to address operational matters and deliver performance evaluations.
(40+hrs/wk)
Staff Sergeant/ Maintenance Supervisor
US ARMY
05.2008 - 01.2010
Planned and trained personnel in military tactics, airborne assault, weapons, and explosives, night vision devices, radios, and winter survival equipment
Supervised a team of maintenance technicians to ensure all tasks were completed on time and within budget.
Reviewed work orders and technical manuals to decide the correct repair or replacement procedures for mechanical systems.
Supported Infantry team in both training and operational activities
Developed preventive maintenance schedules to ensure that all mechanical systems were always working efficiently.
Ordered parts and supplies necessary to complete maintenance activities promptly.
Trained new employees in the operation of diverse types of machinery used in the facility.
Delegated work to staff, setting priorities and goals.
Reported project progress, site problems and labor status to supervisors.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Kept records of parts and equipment used in projects to update inventory.
Directed and guided employee actions to boost productivity and foster an efficient work environment.
Made recommendations to the manager following research on matters including discipline, reassignment, and promotion and incentive rewards.
(40+hrs/wk)
Aviation Crewmember
US ARMY
04.2003 - 05.2008
Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
Delegated tasks to team members according to individual strengths
Oversaw the training of new employees on job responsibilities and expectations
Motivated employees to reach highest professional potential
Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
Inspected work environment for health and safety hazards and reported findings to manager
Tracked company inventory and noted item shortages for future product orders
Taught company procedures to new employees and increased progress by identifying areas of weakness
Streamlined workflow processes to reduce costs and improve productivity
Developed and implemented performance objectives for all subordinate personnel to achieve organizational goals
Implemented successful team-building initiatives to increase retention
Administered and created training and awareness presentations or materials
Wrote grant applications and project proposals to secure funding for projects.
(40+hrs/wk)
Education
Bachelor of Science (B.S.) - General Psychology
Grand Canyon University
Phoenix, AZ
04.2026
Equal Opportunity Advisor - undefined
US Army
04.2010
Senior Leaders Course - undefined
US Army
04.2010
Advanced Leaders Course - undefined
US Army
07.2007
Basic Leaders Course - undefined
US Army
05.2005
Associate Science (AS) - Respiratory Therapy
Allied Technical Institute
Miami, FL
01.2002
High School Diploma - undefined
Eastside High School
Gainesville, FL
06.1995
Skills
OSHA 10 certified
Time Management
Analytical and Critical Thinking
Management of Personnel Resources
Quality assurance and control
Performing Administrative Activities
Project Planning
Organizational Skills
Training & Development
Compliance Monitoring
Contract Management
Logistics Management
Document Management
Staff training and motivation
Microsoft Office Suite expert
Performance Evaluations
Conflict Management
Certification
Class A Driver’s License
Equal Opportunity Advisor
Hazardous Cargo Handling and Transportation
Lean Sigma Six Yellow Belt
OSHA 10
Electrical License
Combat Lifesaver/ Basic Life Support (CLS/BLS) Certified
Applied Suicide Intervention Skills Training (ASIST)
Technical Transport of Hazardous Material Certified
Aviation Accident Prevention Management Trained
Timeline
Aircraft Servicer
TRAINING, REHABILITATION AND DEVELOPMENT INSTITUTE
Director of Accounting and Finance at Training Rehabilitation And Development InstituteDirector of Accounting and Finance at Training Rehabilitation And Development Institute
Administrative Assistant (Practicum Unit) at Vocational Training Development InstituteAdministrative Assistant (Practicum Unit) at Vocational Training Development Institute