Ron Succarotte

Work History

CEO

The American Martial Arts Institute

Bear, DE

09.2005 - Current

Led operational oversight and budgetary supervision for 1 location.
Built productive relationships with industry partners and competitors to support strategic business objectives.
Maintained effective staff and resource utilization rates to balance financial and operational obligations.
Drove implementation of new market expansion to propel business forward and adapt to market changes.

Ministry Resource Producer

MARKInc Ministries

Bear, DE

01.2009 - 03.2020

Presented production ideas and determined creative scenarios for production and delivery.
Coordinated with producers and on-air talent to create program content, new ideas and segments.
Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
Collaborated with network executives to define and propel organization's mission and vision.
Guided producers and engineers in best story development practices and sound design concepts to encourage innovation in production technique.
Planned video shoots in studio and remotely by managing production through all stages to completion.
Developed schedules for production, editing and duplication for timely delivery.
Produced over 100 sermon series video and audio resources over 10 year period.

Director of Media, Arts and Technology

Reach Church

Bear, DE

01.2009 - 12.2014

Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
Developed suggestions for technical process improvements to optimize resources.
Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
Identified and recruited potential volunteer workers.
Prepared, coordinated and distributed information about yearly schedule of activities and classes.
Handled day-to-day running of Media Department, Tech Department and facilitated communication to all church ministries, ensuring high levels of productivity and progression.
Used Adobe Creative Suite to develop product mockups and prototype designs.
Developed collateral such as display, marketing and packaging materials to support product branding strategies.
Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
Created aesthetically-pleasing advertisements that complemented products.
Oversaw creative development and filming of different types of video content.
Liaised between departments to create and execute elements for programming.
Held weekly production meetings to address progress, relevant concerns and objectives.
Managed inner-communication of over 25 ministries that included over 1000 members, church staff and ministry leaders.

Martial Arts and Fitness Professional

The Shaolin Wushu Kung-fu Institute

Newark, DE

06.1992 - 08.2005

Taught both core principles and fighting techniques to students of all levels.
Helped students prevent injuries and rendered calm and professional aid in case of accidents.
Designed and implemented various fitness instruction classes, including Tae Bo and Cardio Kickboxing classes.
Motivated clients to achieve their personal fitness goals through developing and modifying routines.
Informed clients about nutrition, lifestyle issues, and weight control.
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Maintained updated knowledge of regulatory changes to adjust business operations accordingly.

Customer Service Training Supervisor

Beneficial National Bank USA

Wilmington, DE

06.1992 - 11.1996

Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
Maintained up-to-date knowledge of product and service changes.
Trained staff on operating procedures and company services.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Investigated and resolved customer inquiries and complaints quickly.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Night Manager

Alyson's Family Restaurant

Newark, DE

06.1990 - 06.1992

Addressed customer complaints and issues regarding service delivery.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Reconciled cash and credit card transactions to maintain accurate records.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Carefully interviewed, selected, trained and supervised staff.

Summary

Overview

Work History

CEO

Ministry Resource Producer

Director of Media, Arts and Technology

Martial Arts and Fitness Professional

Customer Service Training Supervisor

Night Manager

Education

High School Diploma -

Skills

Software

Work Availability

Interests

Timeline

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