Ron Thompson

Processed Medicaid applications for Georgia applicants, ensuring accurate data entry and eligibility determination.

Reviewed submitted applications to verify completeness and compliance with state regulations.

• Maintained meticulous attention to detail when entering applicant information into the system.
• Executed responsibilities similar to prior Program Eligibility Specialist role in Arkansas, focusing solely on Medicaid.
• Collaborated with team members to address issues arising during application processing.
• Ensured timely communication with applicants regarding their application status and required documentation.
• Monitored changes in Medicaid policies to remain compliant and informed during processing.
• Managed temporary contract work effectively within specified deadlines.

• Executed interviews for SNAP and TEA benefits applicants, collecting essential data.
  Verified submitted information against state and federal databases and personal contacts.
  Processed applications for SNAP, Medicaid, and TEA with precision to ensure accuracy.
  Maintained meticulous attention to detail during data entry to avoid errors.
  Built quick rapport with clients to enhance communication effectiveness.
  Utilized judgment skills to evaluate credibility of client information.
  Monitored documentation accuracy in the system for correct benefits assessment.
  Leveraged interpersonal skills to connect with clients from diverse backgrounds.

• Performed mail delivery on holidays and Sundays in capacity of Rural Assistant Carrier.
  Conducted sorting of parcels and post at regional distribution center for streamlined deliveries.
  Organized mail into designated channels to ensure timely arrival at local facilities.
  Provided assistance in mail handling, maintaining high standards of service quality.

• Delivered advanced troubleshooting and issue resolution for internal and external clients.
• Managed multiple projects to ensure timely completion within budget constraints.
• Liaised with management to establish project objectives and strategies for implementation.
• Provided executive clients with high-level analysis and assessment reports.
• Developed custom solutions to enhance service quality and address critical gaps.
• Created automated monitoring tools to improve project efficiency.
• Oversaw development and deployment standards for custom reports and solutions.
• Facilitated product communications among stakeholders to ensure clarity and alignment.
• Provided technical consultation services to clients regarding software, hardware and networking solutions.
• Analyzed user requirements to determine best-fit solutions for business needs.
• Participated in regular meetings with team members and management staff to discuss progress on ongoing projects.

Developed comprehensive technical specifications for software functionality targeting internal and external clients.

• Established functionality expectations and produced detailed design specifications in collaboration with customers for development team.
• Directed projects from specialized reports to application design and deployment for V2.0 product release.
• Facilitated brainstorming sessions with cross-functional teams to enhance problem-solving efforts.
• Collaborated with stakeholders across departments to define project requirements effectively.
• Prepared documentation summarizing stakeholder meeting findings and workshop outcomes.

Created reports using SQL queries to monitor progress against key performance indicators.

Translated user needs into actionable tasks for Development teams, ensuring alignment with business objectives.

• Directed implementation of projects for new clients, ensuring timely and budget-compliant delivery.
• Evaluated client business needs and planned project activities to align with objectives.
• Secured resources and coordinated with stakeholders to support project execution.

• Administered customer service and advanced troubleshooting for at-risk client accounts.
• De-escalated issues to resolve critical problems promptly.
• Delivered business-critical solutions to enhance client satisfaction.
• Built strong relationships, ensuring account retention.
• Maintained flawless retention record, preserving every assigned client.
• Managed client relationships through regular communication and follow-ups.

• Collaborated with development team and QA department to conduct testing for ADP software versions.
• Executed defect analysis and documented software issues for review by development team.
• Implemented functionality and regression testing for new software releases.
• Performed sanity checks on patch releases, logging all identified bugs and defects.
• Produced detailed bug reports, defect specifications, and projected business impact to aid issue resolution.
• Worked closely with developers to analyze root cause of defects and provide solutions.
• Provided feedback to development teams regarding product performance against expected results.

• Trained, supervised, and evaluated Implementation Consultants to enhance proficiency and expertise.
• Assigned resources based on technical proficiencies to align with client configuration needs.
• Coordinated with sales to uphold commitments and ensure timely project delegation.
• Fostered open communication with clients to establish clear expectations and maintain relationships.
• Restructured departmental policies and procedures post-departure of previous Lead.
• Rescheduled clients in collaboration with sales to balance resource limitations with client demands.
• Authored implementation documentation for TimeSaver product, detailing principles and guidelines for training purposes.
• Developed critical resources to serve as ongoing references for staff training.

• Engaged clients to assess configuration needs and gather project-related information.
• Executed on-site software and hardware installations, ensuring seamless integration with payroll systems.
• Conducted thorough testing to verify functionality of all system components.
• Authored documentation detailing client-specific month-end and year-end procedures.
• Led training sessions for management staff to enhance software interaction and skills development.
• Provided technical support during implementation to address customer inquiries.
• Facilitated end-user training sessions to ensure correct software application usage.

• Managed high volumes of inbound calls at solution center to ensure timely issue resolution.
• Analyzed client needs and business requirements for precise software configuration.
• Delivered technical assistance for incoming queries regarding computer systems, software, and hardware.
• Maintained call center performance standards while ensuring service excellence.
• Supported remote desktop connections to assist offsite users with technical issues.
• Identified recurring technical problems and implemented solutions to prevent future incidents.
• Executed diagnostic programs to troubleshoot applications and hardware devices.
• Resolved customer inquiries promptly, consistently providing exceptional service.